Please can someone help me with this.
We installed TNG at a new Client.
Installed version 1.0.7.6 the one on the disk - all working fine.
Upgrade to version 1.1.1.8-3 to have the Centracom rates.
1. The Call List field does not show the calls
2. The Custom Rates are not working
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As per your request, please find the Raw data files.
New Client Same Problems
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New Client Same Problems
by Bakebeans » Tue Apr 23, 2013 1:36 pm
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Re: New Client Same Problems
by Belinda Frick » Thu Apr 25, 2013 9:08 am
It shows no call data on the Call List page, but it shows over 20 000 records in TNG(top left hand side next to 'Total Records').
- The Call List page will only show the last 50 calls for today and yesterday. Note this is today and yesterday as per PC date. Please check the PC date.
- The rawdata looks like Ericsson. Which plugin are you using and which version?
Refer to forum post: How do I check my plugin name and version in TNG? - The rawdata is for 20130422 and 20130423: Can you pull extension detail reports for those dates to see if any calls listed.
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