TNG zarates-update-1_1_1_11 on windows 8 not working

[ZanePhelan]

Hi Support,

When attempting to run the rates update 1_1_1_11 update on version 1.0.7.6 it fails.

Screen shot of error (tng update failure windows 8) and extract log(extract log) attached.

The OS is Windows 8.

If I uninstall 1.0.7.6 and try to do a clean install of 1_1_1_11 as administrator the TNG.exe file cannot be written to the local drive even though the application has permission to write to the folder.

Please advise what can be done to load the latest update.

[ZanePhelan]

Any feedback?

[Belinda Frick]

Please try updating the extract update file - refer to forum post:

Extractupdate.exe has stopped working.

[ZanePhelan]

Thank you for the feedback Belinda.

Have you been able to test if 1_1_1_11 on windows 8?

I notice that the solution was for windows 7...

[Belinda Frick]

I still have to source a Windows 8 PC.

In the update to 1.1.1.11 forum post we always first upgrade to 1.0.7.6 and then to 1.1.1.11:
Upgrading from TNG(with buffer) 1.0.7.6 to TNG 1.1.1.7. NOTE: This is the first instance reported that the upgrade from 1.0.7.6 to 1.1.1.11 did not work. For this reason I suggested the post - Extractupdate.exe has stopped working.

Your log entries is as follows:

Code: Select all

2013-05-23 14:59:35:332 - Extracting J:\Vendor\Datatex\Site\Tng\tng-zarates-update-1_1_1_11\tng-zarates-update-1_1_1_11.dtx
2013-05-23 14:59:36:073 - Aborting extraction:  DTXUpdate.exe not available in archive.

The post I referred you to, suggests to replace the DTXUpdate.exe - in case it is damaged - I had a case like this. You can also just set Windows to use 'DTXUpdate.exe' for '.dtx' file extensions. This should ensure that the 'DTXUpdate.exe' is available.

[John Richard Procter]

Dear Zane

I have been able to install 1.0.7.6 buffered version of TNG on my windows 8 pc.
After I have installed the service I have been able to upgrade to latest version 1.1.1.11.

Here is the version of windows 8 I am currently using.

windows8.png

TNG updated successfully.

tngwindows8.png

Update log:

Code: Select all

2013-07-01 01:52:27:322 - Extracting C:\Users\Johnp\Desktop\tng-zarates-update-1_1_1_11.dtx
2013-07-01 01:52:40:068 - C:\Program Files\datatex\tng\update\extracted\20130701015227\DTXUpdate.exe started!!. ExtractUpdate closing.

[ZanePhelan]

Thanks John. Are the cents displaying correctly for call billing?

[Belinda Frick]

Refer to your other post:

Re: TNG 1.0.7.6 Cents not displaying windows 8