Serial number error

[Dcdata]

Hi

Seem to be having an issue with uploading a new serial key. Attached is a screen shot of the error I receive

[Belinda Frick]

On the screenshot I cannot see the:

1. Product serial number (note: this number does not change)
2. Subscription renewal key (note: this number changes for each new subscription activation)

Please double check the following for me:

1. The product serial number you provided (as displayed on the 'License Agreement' page and in the blue bottom section of each TNG page) matches the number(serial number sent to Datatex) for which the subscription renewal key was created.
   
   Example of product serial number:
   

   Code: Select all

   7398-AE57-276A-7944-9E94

   
   
   NOTE: If you uninstalled and re-installed TNG for Asterisk, the product serial number will have change. TNG for Asterisk creates it own serial number on install. If you re-installed TNG for Asterisk since sending us the serial number, it will then be different from the product serial number that was sent to us. The subscription key will then not work.
   
   
2. Enter the subscription renewal key and including the dashes ("-") and using uppercase.
   
   Example of subscription renewal key:
   

   Code: Select all

   409C-F3A2-8C65-55D8

[Belinda Frick]

If the above does not work, please send me the MAC address of the TNG PC.

[Dcdata]

Hi Belinda

This was an updated. I updated tng from the old version to the new one. The Product Serial Number is the same on all the pages of tng. The Mac address of the pc is F4:CE:46:E6:75:93. I have attached a screen shot. I hope it helps

[Belinda Frick]

Thank you for the information. We will discuss it internally.

[Belinda Frick]

Does the TNG run on VM or on a physical machine?

[Dcdata]

Does the TNG run on VM or on a physical machine?

I have discovered the problem and resolved it. Asterisk was missing a UUID. May I ask you to please forward me a new serial number for me to test. Its runnung on physical machine

[John Richard Procter]

Dear Sofika

I have logged in remotely and fixed your query.
Our apologies for the inconvenience.

Kind Regards
John Richard