Call direction showing as incoming, hence not charged

[annam]

Good Day

Please assist with resolving call direction on our TNG, all call show as incoming therefore are not charged.
please see attached.

Also attached are cdr files containing call information to the numbers below.

---0027826562373 09/12/2013 08:47hrs
---71696870 09/12/2013 11:22hrs

All these calls were made from phone number 5884082 or extension 4082.


Regards

[annam]

Afternoon,
Can you please assist with the query, using the attached data.
Regards
Anna

[annam]

Hi Belinda,

The issue of outgoing calls showing as incoming is stilol a problem, We (Debswana) would like to report on this. because of this, our customers are not able to allocate calls.