TNG doesnt open login page. The page cannot be displayed

[Windsharp]

Page cannot be displayed error shows when I want to login. No login page for TNG.

2014-02-19 08:54:01:734 [1.1.1.12] - Error copying C:\Program Files\datatex\tng\scripts\tooltip.js to C:\Program Files\datatex\tng\scripts\_tooltip20140219085338.js: Data error (cyclic redundancy check)
2014-02-19 08:54:01:734 [1.1.1.12] - Memory Status Object Created


this is the error that shows in the logs

[Belinda Frick]

I had a quick look and saw that the files mentioned in the log entries does not exist in the 'scripts' folder.

I will need to do some simulation test with a test TNG and then suggest a resolve for you.

[Belinda Frick]

It looks like it might be damage on the file system or harddrive.

Please try the following:

1. Stop the TNG service.
   
   
2. Rename your scripts folder for example to
   C:\Program Files\Datatex\tng\scripts-20140220
   
   
3. Create a scripts folder in the tng folder:
   C:\Program Files\Datatex\tng\scripts
   
   
4. Download the rar file:
   scripts.rar
   
   
5. Extract the files in the attachment into the scripts folder you created:
   
   tng-folder-scripts.jpg
   
   
6. Start the TNG service.
   
   
7. Log into TNG.

If your TNG still gives errors, I would suggest that your IT support scan the drive since it might have damaged certain sectors during the power failures.