TNG refuses to process peer list

[aragon]

Hi. Recently we had to restart Asterisk, and since then TNG refuses to process the peer list via the manager interface. TNG logs:

Code: Select all

2014-08-08 17:05:35:126 [1.1.1.11] - Memory Status Object Created
2014-08-08 17:05:35:128 [1.1.1.11] - Available Memory: NPR = 464 ATT = 1135402598 TOT = 4157939712 MCC = 2446988
2014-08-08 17:05:35:802 [1.1.1.11] - Last File Saved: 2data_1.1.1.11
2014-08-08 17:05:35:802 [1.1.1.11] - Last File Saved Checksum: Check:[442E2821CB8BB444B3B7CCC38189850C]
2014-08-08 17:05:35:803 [1.1.1.11] - Loading: /opt/datatex/tng/data/2data_1.1.1.11.dat
2014-08-08 17:05:35:803 [1.1.1.11] - Loading: Assigned File -- OK
2014-08-08 17:05:35:803 [1.1.1.11] - Loading: Opened File -- OK
2014-08-08 17:17:52:784 [1.1.1.11] - Loading: 264918 Record(s) Loaded -- OK -- Check:[442E2821CB8BB444B3B7CCC38189850C]
2014-08-08 17:17:52:784 [1.1.1.11] - Loaddata completed: TNGCalldata Count = 264918
2014-08-08 17:17:52:784 [1.1.1.11] - Reserving Unused Memory
2014-08-08 17:17:54:178 [1.1.1.11] - Reading Settings
2014-08-08 17:17:54:179 [1.1.1.11] - Settings Read
2014-08-08 17:17:54:180 [1.1.1.11] - SerialThread : 4122999664
2014-08-08 17:17:54:180 [1.1.1.11] - Integration: Server Created
2014-08-08 17:17:54:180 [1.1.1.11] - Integration Object Created
2014-08-08 17:17:54:180 [1.1.1.11] - Barring: Server Created
2014-08-08 17:17:54:180 [1.1.1.11] - Barring Object Created
2014-08-08 17:17:54:181 [1.1.1.11] - CAM: Created: Trunk Alarm: 0 minutes. Total Alarm: 0 minutes.
2014-08-08 17:17:54:184 [1.1.1.11] - Plugin:  Reading Settings.
2014-08-08 17:17:54:184 [1.1.1.11] - Raw Data Logging disabled
2014-08-08 17:17:54:185 [1.1.1.11] - Plugin: Loading Rules..
2014-08-08 17:17:54:185 [1.1.1.11] - Plugin: Loading Rules.. Completed.
2014-08-08 17:17:54:186 [1.1.1.11] - Loading Scheduled Reports..
2014-08-08 17:17:54:187 [1.1.1.11] - Loading Scheduled Reports.. Completed.
2014-08-08 17:17:54:188 [1.1.1.11] - User tngreportschedule connected from 127.0.0.1
2014-08-08 17:17:54:192 [1.1.1.11] - Setting AMI Host :127.0.0.1
2014-08-08 17:17:54:192 [1.1.1.11] - Setting AMI Port :5038
2014-08-08 17:17:54:192 [1.1.1.11] - Setting AMI Login Name :tng
2014-08-08 17:17:54:192 [1.1.1.11] - Setting AMI Interface Option to :CDR File
2014-08-08 17:17:54:192 [1.1.1.11] - [AMI LOG] - Clearing File List.
2014-08-08 17:17:54:192 [1.1.1.11] - Setting AMI CDR FileName to:/var/log/asterisk/cdr-zapop/tng.csv
2014-08-08 17:17:54:192 [1.1.1.11] - AMI Strip Breakout Digit set to:False
2014-08-08 17:17:54:192 [1.1.1.11] - Exchange Library      : Verifying Versions...
2014-08-08 17:17:54:193 [1.1.1.11] - Startup for ***[/opt/datatex/tng/tng --Asterisk-- ]*** OK
2014-08-08 17:17:54:193 [1.1.1.11] - Comms thread ID                  4122999664
2014-08-08 17:17:54:194 [1.1.1.11] - Integration thread ID            4114606960
2014-08-08 17:17:54:194 [1.1.1.11] - Barring object thread ID         4097821552
2014-08-08 17:17:54:194 [1.1.1.11] - Call Activity Monitor thread ID  4081036144
2014-08-08 17:17:54:194 [1.1.1.11] - Plugin thread ID                 4072643440
2014-08-08 17:17:54:194 [1.1.1.11] - Flush thread ID                  4064250736
2014-08-08 17:17:54:194 [1.1.1.11] - Report Schedule thread ID        4055858032
2014-08-08 17:17:54:194 [1.1.1.11] - Import thread ID                 4047465328
2014-08-08 17:17:54:194 [1.1.1.11] - AMI Reader thread ID             4039072624
2014-08-08 17:17:54:194 [1.1.1.11] - AMI Process thread ID            4030679920
2014-08-08 17:17:54:243 [1.1.1.11] - Exchange Library      [ver 2011.08.01.02]: Version Ok!
2014-08-08 17:17:54:281 [1.1.1.11] - Barring: Server [20009]: Started OK
2014-08-08 17:17:54:282 [1.1.1.11] - 9661 exchange entries loaded.
2014-08-08 17:17:54:317 [1.1.1.11] - AMI connected to port 5038 on 127.0.0.1
2014-08-08 17:17:54:780 [1.1.1.11] - Integration: Server [20003]: Started OK
2014-08-08 17:17:57:193 [1.1.1.11] - AMI Exception:No such command 'show version' (type 'core show help show version' for other possible commands)
2014-08-08 17:17:59:194 [1.1.1.11] - [AMI LOG] - Requesting Dialplan...[CDRStatusResponse]
2014-08-08 17:18:01:405 [1.1.1.11] - [AMI LOG] - Dialplan Processed.
2014-08-08 17:18:49:436 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List
2014-08-08 17:33:04:201 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 14 times]
2014-08-08 17:33:04:201 [1.1.1.11] - [AMI LOG] - No Dialplan/Peer List Received since last request.  Reloading...
2014-08-08 17:33:04:202 [1.1.1.11] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2014-08-08 17:33:59:228 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List
2014-08-08 17:36:31:558 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 2 times]
2014-08-08 17:36:31:558 [1.1.1.11] - [AMI LOG] - Dialplan Processed.
2014-08-08 17:36:59:596 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List
2014-08-08 17:48:07:836 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 11 times]
2014-08-08 17:48:07:836 [1.1.1.11] - [AMI LOG] - No Dialplan/Peer List Received since last request.  Reloading...
2014-08-08 17:48:07:837 [1.1.1.11] - [AMI LOG] - Requesting Dialplan...[Process Reload]
2014-08-08 17:49:02:862 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List
2014-08-08 17:54:50:787 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 5 times]
2014-08-08 17:54:50:787 [1.1.1.11] - [AMI LOG] - Dialplan Processed.
2014-08-08 17:55:05:792 [1.1.1.11] - [AMI LOG] - Waiting on Dial Plan and Peer List


And as a result TNG never processes CDR log files. This setup has been working fine for months! Please help.

[Belinda Frick]

Please try the following:

1. Upgrade to the latest version of TNG for Asterisk.
   
   For latest version of TNG for Asterisk (as of 2014-04-25) refer to download 'tnglive-update-1_1_1_12' in the 'Updates' section in forum post: TNG Update 1.1.1.12
   
   
2. Configuration for dial plan and peerlist entries logged,
   please see forum post: Re: TNG Not Importing Data
   
   NOTE: The 'writetimeout' value will be different depending on each system and setup, you might have to play around with this setting.

[aragon]

Hi. We've increased writetimeout to 20000 and it hasn't helped. The 1.1.1.12 TNG update only shows changes to the Telkom rates, so I don't see how it'll fix this. Please advise.

[Belinda Frick]

Dear Aragon

We will discuss and advise.

[aragon]

Is it possible to disable the AMI interface? We just use TNG to rate CDR logs.

[Belinda Frick]

TNG needs to connect to the AMI to translate the call details correct.

Are you still running the same version of Asterisk or did you upgrade?

[aragon]

We are running the same version of Asterisk - no upgrades.

[aragon]

Hi. Do you have feedback yet? This problem is preventing us from doing our regular monthly billing. We need a solution ASAP please.

[Belinda Frick]

There are no configuration changes or TNG updates I can suggest.

Can you schedule a restart of the Asterisk software.

[aragon]

Asterisk and TNG have both already been restarted multiple times in different sequences to try rectify this problem, with no success. I'm guessing this is a software bug, so you need to come up with a method of debugging where TNG and AMI are miscommunicating.