Delayed info to the call list

[Lance]

Good day

The calls info is delayed when being displayed on the call list screen thus making the scheduled reports inaccurate.

The plugins being used is: PSamsung_7400.dll

[Odette Danster]

Dear Lance

Could you please provide more information?

Please specify the TNG Communication mode (Network, Serial or File Reader)

Also confirm the time frame of the delay.

Kind Regards
Odette

[Lance]

Hi

It is using a network communication mode and as far as the time delay, it varies as you saw when you were logged in.

[Lance]

Good morning All

I am still waiting for feedback around this issue. It is now becoming urgent as the client is reliant on their reports to measure the sales figures.

Regards

[Belinda Frick]

Refer to discussion with Glen, please investigate general issues that can cause a delay between PABX and TNG PC and/or PC resources.

For some suggestions, refer to forum post: TNG slow: Settings to check