TNG for Asterix not loading calls

[PSGITD]

We have TNG for Asterix Version 1.1.1.13 install on Centos 6. Our Pabx is Elastix with trixbox underline. The TNG is connecting to the asterix via AMI and the data is showing in the AMI.txt. The calls however are not importing and showing under call list.

Regards

Juan

[Odette Danster]

Dear Juan

Kindly provide a sample of the data found in the ami.txt.

Thanking you in advance.

Kind Regards
Odette

[PSGITD]

Hi

Please find the attached as requested.

Regards

Juan

[Odette Danster]

Dear Juan

Please accept our sincerest apologies for the delay in reply.

I've discussed your query with our senior technicians and they've suggested that you try using the file reader option and that the master.csv is the standard format. Please click on link below:

viewtopic.php?f=24&t=51&start=0

If TNG is not loading data, please attached the master.csv file to this post.

Kind Regards
Odette

[Belinda Frick]

As discussed by phone,

Your setup has TNG installed on a Linux server and Asterisk on a different server on the network.

I will confirm if TNG can be configured to import Asterisk CSV file via network.

For now, short term solution: You can copy the master.csv file to the TNG server and see if it is imported.

If not, please check that the format is as per standard configuration - refer to forum post:
TNG and Asterisk: Suggested setup