TNG does not complete procesing of peer list

[Andrew.Engelbrecht]

We run TNG for Asterisk on a server with 540 peers configured; restarted tng 3 days ago; has still not managed to process the peerlist. Ami log indicated that peerlist request is sent roughly every minute, which is not enough time for the previous request to complete.

2018-12-14 11:44:41:079 [1.1.1.13] - [AMI LOG] - Requesting Dialplan...[CDRStatusResponse]
2018-12-14 11:45:05:239 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 11:48:04:971 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 11:51:02:187 [1.1.1.13] - /opt/datatex/tng/import/extensions.txt moved to processed folder
2018-12-14 11:51:05:924 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 11:54:04:299 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 11:57:04:651 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 11:58:15:453 [1.1.1.13] - [AMI LOG] - Dialplan Processed.
2018-12-14 11:59:00:469 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:00:01:215 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 1 times]
2018-12-14 12:00:01:215 [1.1.1.13] - /opt/datatex/tng/import/extensions.txt moved to processed folder
2018-12-14 12:00:02:568 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 12:01:00:499 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:03:03:010 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 2 times]
2018-12-14 12:03:03:010 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 12:04:00:664 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:06:03:494 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 2 times]
2018-12-14 12:06:03:494 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 12:07:00:962 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:09:03:461 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 2 times]
2018-12-14 12:09:03:461 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 12:10:01:480 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:12:02:880 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 2 times]
2018-12-14 12:12:02:880 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 12:13:02:276 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:15:03:295 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List [Repeated 2 times]
2018-12-14 12:15:03:295 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 12:16:03:365 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:17:01:870 [1.1.1.13] - /opt/datatex/tng/import/extensions.txt moved to processed folder
2018-12-14 12:17:09:376 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2018-12-14 12:18:03:262 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2018-12-14 12:18:14:385 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List

Andrew

[Odette Danster]

Dear Andrew

Please accept our sincerest apologies for the delay in reply.

Kindly confirm if you are still experiencing issues connecting to the dialplan and peerlist?

If so, please check/edit the "AMI / writetimeout" setting in the manager.conf for the "TNG" user. By default it is set to 100ms but it can be increased to 1000ms or 10 000ms.

Below are links with more details:

TNG4* Custom CSV is correct format but not logging calls

Re: TNG Not Importing Data

NB: The "Notes" section is very important!