TES: How do I add an extension?

[Belinda Frick]

Tes captures the call data for all calls from a monitored controller.

If a specific extension is not seen, then it may be because some of them have not been allocated.

Login with the tesadmin profile :

Tes-login.png

Check if the extension needed is found when doing a search for unallocated on the Mapping screen:

Tes-unallocated.png

If only the extensions you required are listed,
you can just tick the "backdate the data" option to load in any rejected call data for this month: for the extensions that were rejecting (because they were unallocated). :

TES-back-date.PNG

and click on apply.

Else you need to search for the individual extension and once allocated use the “backdate the data” feature, for example:

TES-allocate-ext.PNG

Example of allocated:

Tes-allocated.png