Mitel 3300 Console Calls not being recorded

[ZanePhelan]

Hi Support,

Having a problem where outgoing calls from the Mitel 3300 Console (5550) are not being recorded.

The test calls were made to the following number (0728685211) on the 21/11/2012

I have attached the plugin that i am using as well as rawdata.

Could you please advise if you have a newer plugin that reports on the calls correctly?

The SMDR settings are standard.

Regards
Zane

[Belinda Frick]

Which AMETHYST recording solution do you use?
Trunks side or Extension side or USBClient?

[Belinda Frick]

Correction, you meant call details (not recordings).

I will run the raw data with the latest version of the Mitel Certified plugin and give feedback.

[ZanePhelan]

Glad i am not the only one having long days...

[ZanePhelan]

HI Support,

Any feedback regarding this issue?

[Belinda Frick]

I ran the rawdata with supplied plugin(version 2008.8.4.1) and found a couple of calls for the cell number given:

Code: Select all

21-11-2012|10:51:58|28|0728685211|O||00|00|22|ILEE|O_NORMAL|0|00|ID26|||||
21-11-2012|10:53:57|36|0728685211|O||00|00|10|PJACK|O_NORMAL|0|00|ID26|||||
21-11-2012|10:54:25|41|0728685211|O||00|00|16|BMAKUPU|O_NORMAL|0|00|ID26|||||
21-11-2012|10:54:59|PJACK|0728685211|I||00|00|10|33|I_ANSWERED|0|07|ID12|||||
21-11-2012|10:56:40|ILEE|0728685211|I||00|00|14|41|I_ANSWERED|0|02|ID12|||||
21-11-2012|10:57:03|PJACK|0728685211|I||00|00|11|7|I_ANSWERED|0|01|ID12|||||
21-11-2012|10:57:19|BMAKU|0728685211|I||00|00|11|42|I_ANSWERED|0|01|ID12|||||


What is the switchboard number and/or name?

[ZanePhelan]

All three names appearing are switchboard console operators:
ILEE, PJACK,BMAKUPU.

The calls displaying are the calls in question that are not displaying correctly...

[ZanePhelan]

Hi Support,

Any feedback regarding this query?

[ZanePhelan]

Hi Belinda,

Any feedback?

If you look at the calls that you extracted from the data you will see that the console outgoing calls are not recorded under the console names/extension. The line numbers are used as the extension numbers...

So it seems to be a simple error of the incorrect string being captured as the extension number for console calls...

Please let me know the outcome as this is obviously affecting all Mitel customers out there....

[Leon van Heerden]

I don't know if you looked at the RAWdata, but there is no extension in the string.

Code: Select all

11/21 10:51:58  0000:00:22 ILEE   *     0728685211                A T28                                   101   1011073                                 G1010266 A
11/21 10:53:57  0000:00:10 PJACK  *     0728685211                A T36                                   101   1019601                                 A1018538 A                                 


It looks like the PABX has been configured to report the usernames are the extensions, in place of the extension numbers.