Telkom 2013 call rates

[a.of.grant]

Hi Datatex,

We've received notice of call rate changes for Telkom (please see attached). These come into effect in August. Could you please let me know when and update will be available from Datatex for this?

Thanks,
Andrew

[Belinda Frick]

The full set of Telkom costing changes is normally only released on 1 August with the rate change. Sometimes there is a delay and we need to request it.

We need this information to update the rates (prefixes and costing per prefix). Once this is available the TNG Telkom rates update will be scheduled. Therefore we cannot release the TNG Telkom rates update at the same time as the Telkom rate change of 1 August 2013.

Please note that TNG has a synchronize feature. This can be used to update the historic calls with the new rates. You can select a date from when to synchronize the costing.

We will update the forum with the rates update as soon as it is available.

[a.of.grant]

Hi Brenda,

Thanks for the reply. I understand that you can't release prior to 1 August, but just want to make sure that the ball is rolling to avoid a repeat of last year's Telkom August adjustment where the TNG update was only released at the end of of December (about 5 months down the line).

Thanks,
Andrew

[Belinda Frick]

Please note:

Telkom rates will be ready for release by the 13th of September 2013.

[a.of.grant]

Thanks for the feedback, will look forward to receiving the update then.

[a.of.grant]

Hi Belinda,

Any word on whether Datatex will be releasing the new call rates today?

Best regards,
Andrew

[Belinda Frick]

The rates were scheduled to be completed today, but unfortunately it will not be ready for release today.
We are hoping to have this released next week.

We apologise for the delay with the rates and the inconvenience caused.

[a.of.grant]

OK, thanks. Please reploy to this post when they have been released.

[Burmeister]

I currently have Version 1.0.6.6 installed. When the new rates are released, will I simply be able to update or do I need to upgrade to a later version first?

[Belinda Frick]

TNG version 1.0.6.6 was released 2009-12-01 - refer to release notes.

To use the latest rates, your subscription must be up to date.
You can check on the License Agreement Page for the expiry date.

To load the latest rates your TNG must be on version 1.1.1.11. To load this version your subscription must be expire after 2012-12-11.

Annual subscription is for new TNG updates and rates releases.

If you subscription is up to date you can download the update for the forum post:
Last TNG releases for 2012

Please ensure you download the correct TNGLive version and follow the upgrade steps.