Cannot see extension Names

[cvermeulen]

Hi all,

When connecting to TNG and click on extension it doesn't display anything only the edit/delete button, but when going into users/pin codes everything is there so the client cannot add, delete or edit extension numbers

Chris,

[Belinda Frick]

Sounds like your user file has corrupted.

With all the load shedding we suggest to put the PC on a UPS and also schedule it to shutdown before the UPS power runs out.

You will need to blank the user file and enter / re-import the user again. For steps to blank the file and import refer to forum post: Not all my users are listed - please add user on call list

[Belinda Frick]

If you are using extension and not pin codes, use the link:
How do I import extensions from a file into TNG?