Comx not processing data correctly

[Frankbetz]

screen show and tng raw data attached

[Luanda_Junzi]

Thank you Frank

We are investigating.

kind regards

Luanda

[Frankbetz]

Still no response to this issue. Tried calling and leave messages at call desk as well as reception. No call back.
Customer going to throw system out if not resolved by tomorrow. No one seems to care much about reseller support.

[Luanda_Junzi]

Good day Frank

Please accept my apology with late reply

bellow is the raw format from your raw data

Code: Select all

9 I 2015/10/29 15:48:56 SIP/206-00000725 210              206              43    0000
9 I 2015/10/29 15:49:24 SIP/201-00000727 222              201              30    0000
9 I 2015/10/29 15:50:13 SIP/222-0000072b 201              222              15    0000
9 I 2015/10/29 15:50:05 SIP/230-00000729 204              230              90    0000
9 I 2015/10/29 15:51:40 SIP/201-0000072f n/a              600              27    0000
9 I 2015/10/29 15:51:55 SIP/210-00000733 n/a              600              15    0000
9 I 2015/10/29 15:52:10 SIP/201-0000072f n/a              600              0     0000
9 I 2015/10/29 15:52:12 SIP/201-0000073c 210              600              18    0000
9 I 2015/10/29 15:52:25 SIP/201-00000748 n/a              600              12    0000

Required format is :

Code: Select all

9 I 2015/10/29 15:44:51 SIP/234-00000719 n/a 234              260   0000

The spaces between the fields

The plug in can't interpret the raw data , ComX plug in is being updated now.

once done will contact you to run the update.

Kind regards

Luanda

[Luanda_Junzi]

Hi Frank

Please download the new plugin .

Stop tng and extract the new plug in ,replace the existing one.

blank the database.

re-import raw.txt files.

start tng service
TNG Plugin: ComX


See raw the data I imported to from your tng

frank.PNG

Kind regards

Luanda