TNG 1.0.7.6 Cents not displaying windows 8

[ZanePhelan]

Hi Support,

TNG 1.0.7.6 is not displaying cents on the call list page and detailed reports on windows 8

If checking call costs in call cost calculator it also does not display cents.

Please see attached screen shot of TNG call list and cost calculator

On windows 8 all the basic settings have been done on the Region and Language settings in that under additional settings for both number and currency number of digits after the decimal mark is set to 2. Date has been changed to dd/mm/yyyy and time HH:mm:ss These settings have been applied to
the welcome screen and new user accounts.

Please advise what can be done as it appears to be a fault related to windows 8

[Belinda Frick]

Please note that this is the first query of this nature. We will need to setup a test simulation on a Windows 8 PC to to try and duplicate the issue you are experiencing.

The Support PCs runs Windows Vista and the technicians has Windows 7 on their laptops. I am trying to organize a test environment for Windows 8.

Please accept our apology for the delay.

[ZanePhelan]

Thank you Belinda

[ZanePhelan]

Hi Belinda,

Any feedback?

[John Richard Procter]

Dear Zane

I have been able to use TNG 1.0.7.6 and cost the call correctly with cost calculator.

tngcost.png

Please ensure that your decimal place is correct on currency settings.

Here below are my setting on my windows 8 PC.

tngcurrency.png

Please refer to forum topic:
TOPAZ\TNG is showing the wrong currency symbol

[ZanePhelan]

Thanks John.
Will go back on site and check what else could be the issue as the region settings was the first thing I checked...

[Belinda Frick]

On the regional settings window,
you must check for a "Advanced" setting that will "Apply all settings to the current user account and to the default user profile".

This will ensure all user and profiles has the currency settings.

[ZanePhelan]

Hi Belinda,

I did do the advanced application of settings on the pc without success originally...