Telkom 2013 call rates

[Burmeister]

Thank you I have updated my version to 1.1.1.11 as advised.
Is there any further update as to when the 2013 Telkom call rate update will be released?

[a.of.grant]

Hi Belinda,

How are we doing with the release of this year's rates update?

Thanks,
Andrew

[Belinda Frick]

I will follow up with the Development side regarding status of the Telkom 2013 rates update.

[a.of.grant]

Hi Belinda,

Any word from Development?

Thanks,
Andrew

[a.of.grant]

Hi Belinda,

Have you heard anything from your development team yet? We are now over a month later from when the update was scheduled to be released.

Thanks,
Andrew

[a.of.grant]

Hi Belinda (or anyone at Datatex),

Could I please have an update as to where we stand with this software update? Can we realistically expect it this year?

Many thanks,
Andrew

[a.of.grant]

Hi Belinda,

We're almost in November, with the updates almost 2 months overdue from when you indicated that they would be ready. Any word from development?

Thanks,
Andrew

[Belinda Frick]

Dear Grant

I do not have an update from the Development for Telkom 2013 TNG rates update.

I will request some feedback on your behalve.

Our apologies for the delay.

Regards

Belinda

[a.of.grant]

Thank you, I look forward to hearing what they have to say.

[Burmeister]

Good Day Belinda

Grant is not the only one waiting on news regarding the new call rates.

Surely the changing of rates is not such a mammoth task? Why the long delays and in addition why is there no feedback forthcoming?

One of the fundamental tasks of a telephone monitoring system should be the ability to accurately cost calls. How is this possible if the latest rates are not available?

It is now two days since you last promised feedback from your developers, please can you give us an answer today?

Regards
Glenn