TNG Version 1.1.1.12 not costing calls

[ZanePhelan]

Hi Support,

I am having a problem with a TNG running on windows 8.1 where calls are not being charged correctly (or at all). I updated to version 1.1.1.12 to attempt to fix the issue but it still did not fix the problem.

On checking the costing via the rates tool, calls are not billed correctly. (TNG Rates Test)

TNG Rates Test.JPG

I have attached the log file for today, showing the upgrade process and rates loaded.

Added to this, and possibly part of the issue, destination are not being correctly identified.

TNG Destinations.JPG

Please advise how to resolve this issue. (I can provide remote access via the web if you wish to test anything)

Regards
Zane

[Belinda Frick]

1. Zero costing:
   
   To cost a call we require it to be outgoing, have a duration and the number prefix must be in the exchange file.
   The area information setting is used to determine if local, national, etc.
   
   Please re-create the exchange file, refer to forum post:
   How do I re-create the TNG Exchange file?
   
   
2. Local number to display international destination:
   
   Use the plugin rule to remove the leading zero, refer to forum post:
   How do I strip extra digits off the telephone number?