TNG Not logging calls since license renewed

[Jacques@4dt.co.za]

TNG is no longer logging calls since licence has been renewed. See attached log file

[Luanda_Junzi]

Good Day Jacques

Have you tried stop and starting the TNG service?

How are you connected to the PABX serial or network?

When you connect to the buffer via putty can you find data?

How to Connect to a Buffer using Putty

Kind Regards

Luanda

[Jacques@4dt.co.za]

Hi Luanda, TNG is running on a Farsouth PBX. I have stopped and restarted services as well as restarting PBX. I can see the data in the Master.csv via Putty.

[Luanda_Junzi]

Referring to log entry below:

Code: Select all

AMI Disconnected:Host application forced disconnect

It appears that the AMI is not allowing TNG to connect. Thereafter we noticed connection entries.
This could be why it appears to stop importing call details and then starts again.

Can you please investigate why the AMI on Asterisk side would not allow connection?

Can you also flow this link

TNG Not Importing Data

Regards

Lwanda