TNG Not logging calls since license renewed

Web based, multi-user, Telephone Management System with budget management and barring control

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TNG Not logging calls since license renewed

Postby Jacques@4dt.co.za » Thu Aug 13, 2015 9:41 am

TNG is no longer logging calls since licence has been renewed. See attached log file
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Jacques@4dt.co.za
 
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Re: TNG Not logging calls since license renewed

Postby Luanda_Junzi » Thu Aug 13, 2015 9:58 am

Good Day Jacques

Have you tried stop and starting the TNG service?

How are you connected to the PABX serial or network?

When you connect to the buffer via putty can you find data?

How to Connect to a Buffer using Putty

Kind Regards

Luanda
Luanda_Junzi
 
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Re: TNG Not logging calls since license renewed

Postby Jacques@4dt.co.za » Thu Aug 13, 2015 10:34 am

Hi Luanda, TNG is running on a Farsouth PBX. I have stopped and restarted services as well as restarting PBX. I can see the data in the Master.csv via Putty.
Jacques@4dt.co.za
 
Posts: 8
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Re: TNG Not logging calls since license renewed

Postby Luanda_Junzi » Thu Aug 13, 2015 2:42 pm

Referring to log entry below:


Code: Select all
AMI Disconnected:Host application forced disconnect



It appears that the AMI is not allowing TNG to connect. Thereafter we noticed connection entries.
This could be why it appears to stop importing call details and then starts again.

Can you please investigate why the AMI on Asterisk side would not allow connection?

Can you also flow this link

TNG Not Importing Data

Regards

Lwanda
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