TNG appears to be adding an extra 27 prefix

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TNG appears to be adding an extra 27 prefix

Postby Dcdata » Wed Sep 02, 2015 10:45 am

Hi guys,

How are you keeping?

When dialing numbers that start with a 27 prefix, it seems that TNG is adding an additional 27 prefix in the report.

Please see the Master.csv excerpt below and the screenshot attached.
"hidden","","27824147413","from-internal","Console/dsp","SIP/voxjhb-000fa456","Dial","SIP/voxjhb/27824147413,300,Tt","2015-09-02 10:40:45","","2015-09-02 10:40:51","6","0","NO ANSWER","DOCUMENTATION","","1441183245.1425769",""

Please may I ask for your assistance?

Many thanks.
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Dcdata
 
Posts: 73
Joined: Mon Apr 08, 2013 2:30 pm

Re: TNG appears to be adding an extra 27 prefix

Postby Lindisa Bajisi23 » Wed Sep 02, 2015 11:40 am

Hi Dcdata

Please verify if your area information has a single 27 like in the screenshot:
dcdata.PNG
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Lindisa Bajisi23
 
Posts: 15
Joined: Mon Mar 02, 2015 9:07 am

Re: TNG appears to be adding an extra 27 prefix

Postby Dcdata » Fri Sep 04, 2015 8:06 am

Thanks for your reply Lindisa.

>Please verify if your area information has a single 27 like in the screenshot:
Yes. We do already have that.
Dcdata
 
Posts: 73
Joined: Mon Apr 08, 2013 2:30 pm

Re: TNG appears to be adding an extra 27 prefix

Postby Lindisa Bajisi23 » Fri Sep 04, 2015 10:06 am

Hi Dcdata

Please attach the following files:
Raw data
ini.rule
tng.ini
Lindisa Bajisi23
 
Posts: 15
Joined: Mon Mar 02, 2015 9:07 am

Re: TNG appears to be adding an extra 27 prefix

Postby Dcdata » Fri Sep 18, 2015 7:21 am

Hi Lindisa,

Please may I ask for urgent feedback on this?
Dcdata
 
Posts: 73
Joined: Mon Apr 08, 2013 2:30 pm

Re: TNG appears to be adding an extra 27 prefix

Postby Lindisa Bajisi23 » Fri Sep 18, 2015 11:16 am

Hi there

On the private message i have requested for the raw.txt file so i can simulate the problem and provide the feedback.
Please if you cant find the data from the logs try finding it on export folder.
Lindisa Bajisi23
 
Posts: 15
Joined: Mon Mar 02, 2015 9:07 am


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