TNG buffer disconnects

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TNG buffer disconnects

Postby carrier_select » Fri Sep 18, 2015 8:02 am

Hi Guys,

I have TNG v1.1.1.12 running on Windows 7 Professional and using a USB cable (serial connection).

The TNG works fine for a while recording the calls from the buffer, about 7 to 10 minutes.

Then the TNG looses connection with the buffer. In the log file it says:

2015-09-17 15:15:37:157 [1.1.1.12] - Buffer reconnected
2015-09-17 15:15:37:661 [1.1.1.12] - Re-verifying Buffer...

I then have to End the Process tree (stop the service) and restart the TNG service again.

It will then work again for a few minutes and then stop working again having to do the same with ending the process.

I have already under Device Manager and USB Root Hub disabled the Power Management and still does the same thing.

please view attached tng.ini and log file.

Kind Regards

Ulrich
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carrier_select
 
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Re: TNG buffer disconnects

Postby fvanzyl » Tue Sep 29, 2015 12:30 pm

BUMP. Please provide some support on this issue?
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Re: TNG buffer disconnects

Postby Luanda_Junzi » Wed Sep 30, 2015 10:49 am

Good day Ulrich

I have investigated the error on the logs.

the buffer disconnect from the pc and tng will try to reconnect and verify the buffer.

the PC is disconnecting the buffer from it.

Run the bellow scipt in poweshell eliviated shel.

Code: Select all
$hubs = Get-WmiObject Win32_USBHub
$powerMgmt = Get-WmiObject MSPower_DeviceEnable -Namespace root\wmi | where {$_.InstanceName.Contains($hubs.PNPDeviceID)}

foreach ($p in $powerMgmt)
{
    $p.Enable = $False
    $p.psbase.Put()
}


Contact support grant us remote access to assist and investigate more from the event log.

kind regards

Luanda
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Re: TNG buffer disconnects

Postby carrier_select » Fri Oct 02, 2015 6:26 am

Hi Luanda,

Thank you for the below. Just a quick question:

Must I run the command while the TNG is running or must I stop the services first and then after the command restart the TNG and services?

Kind Regards

Ulrich
carrier_select
 
Posts: 3
Joined: Fri Sep 18, 2015 6:30 am

Re: TNG buffer disconnects

Postby Luanda_Junzi » Fri Oct 02, 2015 9:33 am

Hi Ulrich

You can run the command while tng is running

Kind Regards

Luanda
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