Various TNG Issues

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Various TNG Issues

Postby Andrew.Engelbrecht » Thu Feb 04, 2016 8:29 am

I have TNG (v12) installed at a customer (600 peers). Data is extracted on a daily basis and written to a file "tng_20160203.csv". It is very rare that on a Monday morning I do not get an email with a complaint that there are no records in TNG for the previous week. I then restart TNG and check the next day to see if records load. I restarted TNG last night @ 21:26. By this morning @ 07:15 TNG logfile had hundreds of lines of "[AMI LOG] - Waiting on Dial Plan and Peer List".

The AMI config on Asterisk is as below

[tng]
secret = XXXXXX
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user
writetimeout=10000

What stands me to do to get this resolved?

A further issue is that when I select a report, ie. User Detail Report, it takes a minimum of 40 seconds for the Selection Criteria page to appear in full. Server is an 8 Core 2.67Ghz Xeon with 8GB Ram running 64Bit Ubuntu 14.04.

Thanks
Andrew
Andrew.Engelbrecht
 
Posts: 27
Joined: Mon Oct 15, 2012 8:47 am

Re: Various TNG Issues

Postby Luanda_Junzi » Thu Feb 04, 2016 8:50 am

Hi Andrew


[AMI LOG] - Waiting on Dial Plan and Peer List" is a Known issue in V12

Please upgrade to tng 1.1.1.13

TNG 1.1.1.13 (Asterisk change)

Kind Regards

Luanda
Luanda_Junzi
 
Posts: 142
Joined: Wed Feb 25, 2015 2:30 pm

Re: Various TNG Issues

Postby Andrew.Engelbrecht » Thu Feb 04, 2016 10:59 am

Upgraded already this morning; still no change.

2016-02-04 09:10:04:739 [1.1.1.13] - Memory Status Object Created
2016-02-04 09:10:04:750 [1.1.1.13] - Available Memory: NPR = 464 ATT = 2000000000 TOT = 8333332480 MCC = 4310345
2016-02-04 09:10:05:035 [1.1.1.13] - Last File Saved: 1data_1.1.1.12
2016-02-04 09:10:05:035 [1.1.1.13] - Last File Saved Checksum: Check:[5ABA3C4E5B148CC56A2462D4DA770605]
2016-02-04 09:10:05:035 [1.1.1.13] - Loading Monitored Trunks
2016-02-04 09:10:05:037 [1.1.1.13] - Loading: /opt/datatex/tng/data/1data_1.1.1.12.dat
2016-02-04 09:10:05:037 [1.1.1.13] - Loading: Assigned File -- OK
2016-02-04 09:10:05:037 [1.1.1.13] - Loading: Opened File -- OK
2016-02-04 09:12:42:856 [1.1.1.13] - Loading: 482183 Record(s) Loaded -- OK -- Check:[5ABA3C4E5B148CC56A2462D4DA770605]
2016-02-04 09:12:42:856 [1.1.1.13] - Loaddata completed: TNGCalldata Count = 482183
2016-02-04 09:12:42:856 [1.1.1.13] - Reserving Unused Memory
2016-02-04 09:12:43:661 [1.1.1.13] - Reading Settings
2016-02-04 09:12:43:661 [1.1.1.13] - Settings Read
2016-02-04 09:12:43:669 [1.1.1.13] - SerialThread : 4114590528
2016-02-04 09:12:43:669 [1.1.1.13] - Integration: Server Created
2016-02-04 09:12:43:669 [1.1.1.13] - Integration Object Created
2016-02-04 09:12:43:669 [1.1.1.13] - Barring: Server Created
2016-02-04 09:12:43:669 [1.1.1.13] - Barring Object Created
2016-02-04 09:12:43:670 [1.1.1.13] - CAM: Created: Trunk Alarm: 0 minutes. Total Alarm: 0 minutes.
2016-02-04 09:12:43:671 [1.1.1.13] - Plugin: Reading Settings.
2016-02-04 09:12:43:671 [1.1.1.13] - Raw Data Logging Permanently Enabled
2016-02-04 09:12:43:671 [1.1.1.13] - Plugin: Loading Rules..
2016-02-04 09:12:43:671 [1.1.1.13] - Plugin: Loading Rules.. Completed.
2016-02-04 09:12:43:675 [1.1.1.13] - Loading Scheduled Reports..
2016-02-04 09:12:43:676 [1.1.1.13] - Loading Scheduled Reports.. Completed.
2016-02-04 09:12:43:748 [1.1.1.13] - User tngreportschedule connected from 127.0.0.1
2016-02-04 09:12:43:748 [1.1.1.13] - Setting AMI Host :127.0.0.1
2016-02-04 09:12:43:748 [1.1.1.13] - Setting AMI Port :5038
2016-02-04 09:12:43:748 [1.1.1.13] - Setting AMI Login Name :tng
2016-02-04 09:12:43:748 [1.1.1.13] - Setting AMI Interface Option to :CDR File
2016-02-04 09:12:43:748 [1.1.1.13] - [AMI LOG] - Clearing File List.
2016-02-04 09:12:43:748 [1.1.1.13] - Setting AMI CDR FileName to:/var/log/asterisk/cdr-custom/*.csv
2016-02-04 09:12:43:748 [1.1.1.13] - AMI Strip Breakout Digit set to:True
2016-02-04 09:12:43:748 [1.1.1.13] - Verifying Asterisk
2016-02-04 09:12:43:749 [1.1.1.13] - Startup for ***[/opt/datatex/tng/tng --Asterisk-- ]*** OK
2016-02-04 09:12:43:749 [1.1.1.13] - Comms thread ID 4114590528
2016-02-04 09:12:43:749 [1.1.1.13] - Integration thread ID 4106197824
2016-02-04 09:12:43:749 [1.1.1.13] - Barring object thread ID 4087315264
2016-02-04 09:12:43:749 [1.1.1.13] - Call Activity Monitor thread ID 4066376512
2016-02-04 09:12:43:749 [1.1.1.13] - Plugin thread ID 4057983808
2016-02-04 09:12:43:749 [1.1.1.13] - Flush thread ID 4047502144
2016-02-04 09:12:43:749 [1.1.1.13] - Report Schedule thread ID 4037016384
2016-02-04 09:12:43:749 [1.1.1.13] - Import thread ID 4026530624
2016-02-04 09:12:43:749 [1.1.1.13] - AMI Reader thread ID 4016044864
2016-02-04 09:12:43:749 [1.1.1.13] - AMI Process thread ID 4007652160
2016-02-04 09:12:43:749 [1.1.1.13] - Verifying Asterisk - Completed
2016-02-04 09:12:43:749 [1.1.1.13] - Exchange Library : Verifying Versions...
2016-02-04 09:12:43:769 [1.1.1.13] - Integration: Server [20003]: Started OK
2016-02-04 09:12:43:790 [1.1.1.13] - Exchange Library [ver 2014.08.01.05]: Version Ok!
2016-02-04 09:12:43:826 [1.1.1.13] - 13656 exchange entries loaded.
2016-02-04 09:12:43:826 [1.1.1.13] - Loading Ratebook: /opt/datatex/tng/rates/za_twk_ecn.so
2016-02-04 09:12:43:830 [1.1.1.13] - RateBook : za_twk_ecn Loaded [ver 2013.08.01.01]
2016-02-04 09:12:43:831 [1.1.1.13] - Loading Ratebook: /opt/datatex/tng/rates/za_telkom.so
2016-02-04 09:12:43:833 [1.1.1.13] - RateBook : za_telkom Loaded [ver 2014.08.01.03]
2016-02-04 09:12:43:833 [1.1.1.13] - Loading Ratebook: /opt/datatex/tng/rates/do_not_cost.so
2016-02-04 09:12:43:834 [1.1.1.13] - RateBook : do_not_cost Loaded [ver 2013.08.01.01]
2016-02-04 09:12:43:874 [1.1.1.13] - AMI connected to port 5038 on 127.0.0.1
2016-02-04 09:12:44:270 [1.1.1.13] - Barring: Server [20009]: Started OK
2016-02-04 09:12:44:719 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 09:12:46:750 [1.1.1.13] - AMI Exception:No such command 'show version' (type 'core show help show version' for other possible commands)
2016-02-04 09:12:49:751 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:12:49:752 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-00049084[10]UniqueID: 1454569935.303047[10]DialStatus: NOANSWER[10]
2016-02-04 09:12:58:755 [1.1.1.13] - [AMI LOG] - Requesting Dialplan...[CDRStatusResponse]
2016-02-04 09:13:21:765 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:13:21:765 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005565-0004905e[10]UniqueID: 1454569873.303009[10]DialStatus: ANSWER[10]
2016-02-04 09:15:04:681 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 09:15:32:279 [1.1.1.13] - [AMI LOG] - Dialplan Processed.
2016-02-04 09:15:32:281 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 09:15:40:351 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:15:40:351 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-00049067[10]UniqueID: 1454569942.303049[10]DialStatus: ANSWER[10]
2016-02-04 09:15:52:472 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:15:52:472 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005764-0004906f[10]UniqueID: 1454569910.303026[10]DialStatus: ANSWER[10]
2016-02-04 09:16:02:564 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:16:02:564 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005761-0004908d[10]UniqueID: 1454569969.303056[10]DialStatus: CANCEL[10]
2016-02-04 09:16:25:850 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:16:25:850 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-00049084[10]UniqueID: 1454569935.303047[10]DialStatus: NOANSWER[10]
2016-02-04 09:16:32:910 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 09:16:57:104 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:16:57:104 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005701-00049055[10]UniqueID: 1454569822.303000[10]DialStatus: ANSWER[10]
2016-02-04 09:17:01:739 [1.1.1.13] - /opt/datatex/tng/import/extensions.txt moved to processed folder
2016-02-04 09:17:22:347 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:17:22:347 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005516-00049091[10]UniqueID: 1454569990.303060[10]DialStatus: ANSWER[10]
2016-02-04 09:17:31:463 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:17:31:463 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005781-0004908f[10]UniqueID: 1454569976.303058[10]DialStatus: ANSWER[10]
2016-02-04 09:17:33:485 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 09:17:47:596 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:17:47:596 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005696-00049069[10]UniqueID: 1454569905.303020[10]DialStatus: ANSWER[10]
2016-02-04 09:18:02:779 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 09:18:24:907 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:18:24:907 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-0004908a[10]UniqueID: 1454569954.303053[10]DialStatus: ANSWER[10]
2016-02-04 09:18:33:028 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:18:33:028 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-00049084[10]UniqueID: 1454569935.303047[10]DialStatus: NOANSWER[10]
2016-02-04 09:18:34:029 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 09:18:53:215 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:18:53:215 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-0004902b[10]UniqueID: 1454569711.302956[10]DialStatus: ANSWER[10]
2016-02-04 09:19:05:359 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:19:05:359 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005761-00049098[10]UniqueID: 1454570013.303067[10]DialStatus: CANCEL[10]
2016-02-04 09:19:25:541 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:19:25:541 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005572-0004909a[10]UniqueID: 1454570017.303069[10]DialStatus: NOANSWER[10]
2016-02-04 09:19:34:623 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 09:19:48:752 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:19:48:752 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005565-00049094[10]UniqueID: 1454569998.303063[10]DialStatus: ANSWER[10]
2016-02-04 09:20:28:260 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:20:28:260 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-00049084[10]UniqueID: 1454569935.303047[10]DialStatus: CANCEL[10]
2016-02-04 09:20:35:326 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 09:20:51:454 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:20:51:454 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7001200-000490a7<ZOMBIE>[10]UniqueID: 1454570025.303071[10]DialStatus: ANSWER[10]
2016-02-04 09:21:03:361 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 09:21:07:594 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:21:07:594 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7001256-0004909f[10]UniqueID: 1454570039.303074[10]DialStatus: CANCEL[10]
2016-02-04 09:21:21:802 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 09:21:21:803 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-000490a4[10]UniqueID: 1454570051.303079[10]DialStatus: CONGESTION[10]
.....
2016-02-04 10:54:54:549 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 10:54:54:549 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005651-0004920d[10]UniqueID: 1454570949.303448[10]DialStatus: ANSWER[10]
2016-02-04 10:55:23:851 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List

Andrew
Andrew.Engelbrecht
 
Posts: 27
Joined: Mon Oct 15, 2012 8:47 am

Re: Various TNG Issues

Postby Luanda_Junzi » Thu Feb 04, 2016 11:57 am

Hi Andrew.

Can you do theses changes


Code: Select all
Kill the tng daemon



Code: Select all
change [tng]
secret = XXXXXX



Start tng demon

Regards

Lwanda
Luanda_Junzi
 
Posts: 142
Joined: Wed Feb 25, 2015 2:30 pm

Re: Various TNG Issues

Postby Andrew.Engelbrecht » Thu Feb 04, 2016 11:59 am

Lwanda

I just changed the secret to X's for the post; that is not the real secret.

Andrew
Andrew.Engelbrecht
 
Posts: 27
Joined: Mon Oct 15, 2012 8:47 am

Re: Various TNG Issues

Postby Luanda_Junzi » Thu Feb 04, 2016 12:13 pm

Hi Andrew

I understand the X's are forums purposes, but can you change the actual secrete.
Put in a new secrete and see

Luanda
Luanda_Junzi
 
Posts: 142
Joined: Wed Feb 25, 2015 2:30 pm

Re: Various TNG Issues

Postby Andrew.Engelbrecht » Thu Feb 04, 2016 1:04 pm

No difference

2016-02-04 12:47:26:320 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:47:28:617 [1.1.1.13] - AMI Strip Breakout Digit set to:True
2016-02-04 12:47:28:625 [1.1.1.13] - Raw Data Logging Permanently Enabled
2016-02-04 12:47:28:642 [1.1.1.13] - Import Raw Data Disabled
2016-02-04 12:47:28:642 [1.1.1.13] - ApplyGeneralSettings: OK - Tech Saving=True!
2016-02-04 12:47:29:027 [1.1.1.13] - AMI Disconnected:0 -
2016-02-04 12:47:29:029 [1.1.1.13] - AMI Disconnected:Re-establishing connection
2016-02-04 12:47:29:254 [1.1.1.13] - AMI connected to port 5038 on 127.0.0.1
2016-02-04 12:47:41:326 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:47:41:327 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005566-00049444[10]UniqueID: 1454572409.304019[10]DialStatus: CONGESTION[10]
2016-02-04 12:47:58:336 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:47:58:336 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005553-000493f7[10]UniqueID: 1454572171.303942[10]DialStatus: ANSWER[10]
2016-02-04 12:48:02:698 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 12:48:04:339 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:48:04:339 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-00049453[10]UniqueID: 1454572443.304034[10]DialStatus: CONGESTION[10]
2016-02-04 12:48:09:342 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:48:09:342 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-00049421[10]UniqueID: 1454572323.303984[10]DialStatus: NOANSWER[10]
2016-02-04 12:48:22:349 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:48:22:349 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005625-00049435[10]UniqueID: 1454572369.304004[10]DialStatus: ANSWER[10]
2016-02-04 12:48:26:351 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:48:34:355 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:48:34:355 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005557-00049448[10]UniqueID: 1454572419.304023[10]DialStatus: CONGESTION[10]
2016-02-04 12:48:50:362 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:48:50:362 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-00049421[10]UniqueID: 1454572323.303984[10]DialStatus: ANSWER[10]
2016-02-04 12:49:01:302 [1.1.1.13] - User admin disconnected
2016-02-04 12:49:01:302 [1.1.1.13] - User tngreportschedule disconnected
2016-02-04 12:49:01:635 [1.1.1.13] - Import Thread : Shutting Down..
2016-02-04 12:49:01:725 [1.1.1.13] - Import Thread: Shutting Down.. Completed
2016-02-04 12:49:01:725 [1.1.1.13] - Reports Schedule Thread : Shutting Down..
2016-02-04 12:49:01:773 [1.1.1.13] - AMI Disconnected:0 -
2016-02-04 12:49:02:370 [1.1.1.13] - [AMI LOG] - Clearing File List.
2016-02-04 12:49:03:979 [1.1.1.13] - Reports Schedule Thread: Shutting Down.. Completed
2016-02-04 12:49:03:995 [1.1.1.13] - SerialThread: Shutting Down..
2016-02-04 12:49:04:345 [1.1.1.13] - SerialThread: Shutting Down.. Completed!
2016-02-04 12:49:04:546 [1.1.1.13] - PluginThread: Shutting Down..
2016-02-04 12:49:08:768 [1.1.1.13] - PluginThread: Shutting Down.. Completed!
2016-02-04 12:49:08:768 [1.1.1.13] - Barring: Shutting Down..
2016-02-04 12:49:09:246 [1.1.1.13] - Barring: Server [20009]: Stopped OK
2016-02-04 12:49:09:246 [1.1.1.13] - Barring: Server Freed
2016-02-04 12:49:09:283 [1.1.1.13] - Barring Object Freed
2016-02-04 12:49:09:283 [1.1.1.13] - Barring: Shutting Down.. Completed!
2016-02-04 12:49:09:283 [1.1.1.13] - Integration: Shutting Down..
2016-02-04 12:49:10:647 [1.1.1.13] - Integration: Server [20003]: Stopped OK
2016-02-04 12:49:10:647 [1.1.1.13] - Integration: Server Freed
2016-02-04 12:49:10:782 [1.1.1.13] - Integration: Object Freed
2016-02-04 12:49:10:783 [1.1.1.13] - Integration: Shutting Down.. Completed!
2016-02-04 12:49:10:783 [1.1.1.13] - FlushThread: Shutting Down..
2016-02-04 12:49:18:585 [1.1.1.13] - Shutdown Flush: 482183 Record(s) Written -- OK -- Check:[5ABA3C4E5B148CC56A2462D4DA770605]
2016-02-04 12:49:18:692 [1.1.1.13] - FlushThread: Shutting Down.. Completed!
2016-02-04 12:49:23:655 [1.1.1.13] - Memory Status Object Created
2016-02-04 12:49:23:692 [1.1.1.13] - Available Memory: NPR = 464 ATT = 2000000000 TOT = 8333332480 MCC = 4310345
2016-02-04 12:49:24:200 [1.1.1.13] - Last File Saved: 1data_1.1.1.13
2016-02-04 12:49:24:200 [1.1.1.13] - Last File Saved Checksum: Check:[5ABA3C4E5B148CC56A2462D4DA770605]
2016-02-04 12:49:24:243 [1.1.1.13] - Loading Monitored Trunks
2016-02-04 12:49:24:253 [1.1.1.13] - Loading: /opt/datatex/tng/data/1data_1.1.1.13.dat
2016-02-04 12:49:24:253 [1.1.1.13] - Loading: Assigned File -- OK
2016-02-04 12:49:24:253 [1.1.1.13] - Loading: Opened File -- OK
2016-02-04 12:52:01:042 [1.1.1.13] - Loading: 482183 Record(s) Loaded -- OK -- Check:[5ABA3C4E5B148CC56A2462D4DA770605]
2016-02-04 12:52:01:042 [1.1.1.13] - Loaddata completed: TNGCalldata Count = 482183
2016-02-04 12:52:01:042 [1.1.1.13] - Reserving Unused Memory
2016-02-04 12:52:01:851 [1.1.1.13] - Reading Settings
2016-02-04 12:52:01:852 [1.1.1.13] - Settings Read
2016-02-04 12:52:01:868 [1.1.1.13] - SerialThread : 4114258752
2016-02-04 12:52:01:868 [1.1.1.13] - Integration: Server Created
2016-02-04 12:52:01:868 [1.1.1.13] - Integration Object Created
2016-02-04 12:52:01:868 [1.1.1.13] - Barring: Server Created
2016-02-04 12:52:01:868 [1.1.1.13] - Barring Object Created
2016-02-04 12:52:01:869 [1.1.1.13] - CAM: Created: Trunk Alarm: 0 minutes. Total Alarm: 0 minutes.
2016-02-04 12:52:01:871 [1.1.1.13] - Plugin: Reading Settings.
2016-02-04 12:52:01:871 [1.1.1.13] - Raw Data Logging Permanently Enabled
2016-02-04 12:52:01:872 [1.1.1.13] - Plugin: Loading Rules..
2016-02-04 12:52:01:872 [1.1.1.13] - Plugin: Loading Rules.. Completed.
2016-02-04 12:52:01:885 [1.1.1.13] - Loading Scheduled Reports..
2016-02-04 12:52:01:886 [1.1.1.13] - Loading Scheduled Reports.. Completed.
2016-02-04 12:52:01:939 [1.1.1.13] - /opt/datatex/tng/import/extensions.txt moved to processed folder
2016-02-04 12:52:01:963 [1.1.1.13] - User tngreportschedule connected from 127.0.0.1
2016-02-04 12:52:01:964 [1.1.1.13] - Setting AMI Host :127.0.0.1
2016-02-04 12:52:01:964 [1.1.1.13] - Setting AMI Port :5038
2016-02-04 12:52:01:964 [1.1.1.13] - Setting AMI Login Name :tng
2016-02-04 12:52:01:964 [1.1.1.13] - Setting AMI Interface Option to :CDR File
2016-02-04 12:52:01:964 [1.1.1.13] - [AMI LOG] - Clearing File List.
2016-02-04 12:52:01:964 [1.1.1.13] - Setting AMI CDR FileName to:/var/log/asterisk/cdr-custom/*.csv
2016-02-04 12:52:01:964 [1.1.1.13] - AMI Strip Breakout Digit set to:True
2016-02-04 12:52:01:964 [1.1.1.13] - Verifying Asterisk
2016-02-04 12:52:01:964 [1.1.1.13] - Startup for ***[/opt/datatex/tng/tng --Asterisk-- ]*** OK
2016-02-04 12:52:01:964 [1.1.1.13] - Comms thread ID 4114258752
2016-02-04 12:52:01:964 [1.1.1.13] - Integration thread ID 4105866048
2016-02-04 12:52:01:964 [1.1.1.13] - Barring object thread ID 4087348032
2016-02-04 12:52:01:964 [1.1.1.13] - Call Activity Monitor thread ID 4066376512
2016-02-04 12:52:01:964 [1.1.1.13] - Plugin thread ID 4057983808
2016-02-04 12:52:01:964 [1.1.1.13] - Flush thread ID 4047502144
2016-02-04 12:52:01:964 [1.1.1.13] - Report Schedule thread ID 4037016384
2016-02-04 12:52:01:964 [1.1.1.13] - Import thread ID 4026530624
2016-02-04 12:52:01:964 [1.1.1.13] - AMI Reader thread ID 4016044864
2016-02-04 12:52:01:964 [1.1.1.13] - AMI Process thread ID 4007652160
2016-02-04 12:52:01:964 [1.1.1.13] - Verifying Asterisk - Completed
2016-02-04 12:52:01:964 [1.1.1.13] - Exchange Library : Verifying Versions...
2016-02-04 12:52:02:078 [1.1.1.13] - Exchange Library [ver 2014.08.01.05]: Version Ok!
2016-02-04 12:52:02:089 [1.1.1.13] - AMI connected to port 5038 on 127.0.0.1
2016-02-04 12:52:02:114 [1.1.1.13] - 13656 exchange entries loaded.
2016-02-04 12:52:02:114 [1.1.1.13] - Loading Ratebook: /opt/datatex/tng/rates/za_twk_ecn.so
2016-02-04 12:52:02:182 [1.1.1.13] - RateBook : za_twk_ecn Loaded [ver 2013.08.01.01]
2016-02-04 12:52:02:182 [1.1.1.13] - Loading Ratebook: /opt/datatex/tng/rates/za_telkom.so
2016-02-04 12:52:02:217 [1.1.1.13] - RateBook : za_telkom Loaded [ver 2014.08.01.03]
2016-02-04 12:52:02:217 [1.1.1.13] - Loading Ratebook: /opt/datatex/tng/rates/do_not_cost.so
2016-02-04 12:52:02:225 [1.1.1.13] - RateBook : do_not_cost Loaded [ver 2013.08.01.01]
2016-02-04 12:52:02:468 [1.1.1.13] - Integration: Server [20003]: Started OK
2016-02-04 12:52:02:468 [1.1.1.13] - Barring: Server [20009]: Started OK
2016-02-04 12:52:02:925 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 12:52:09:968 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:52:09:968 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7001248-0004a552[10]UniqueID: 1454583088.308444[10]DialStatus: ANSWER[10]
2016-02-04 12:52:14:970 [1.1.1.13] - AMI Exception:No such command 'show version' (type 'core show help show version' for other possible commands)
2016-02-04 12:52:48:983 [1.1.1.13] - [AMI LOG] - Requesting Dialplan...[CDRStatusResponse]
2016-02-04 12:52:54:986 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:52:54:987 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7001200-0004a55b[10]UniqueID: 1454583137.308453[10]DialStatus: CHANUNAVAIL[10]
2016-02-04 12:52:56:988 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:53:06:123 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:53:06:123 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005696-0004a4f2[10]UniqueID: 1454582709.308346[10]DialStatus: ANSWER[10]
2016-02-04 12:53:57:145 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:54:02:492 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 12:56:02:967 [1.1.1.13] - [AMI LOG] - Dialplan Processed.
2016-02-04 12:56:28:230 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:56:28:230 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005753-0004a562[10]UniqueID: 1454583166.308460[10]DialStatus: CANCEL[10]
2016-02-04 12:56:37:360 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:56:37:360 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-0004a564[10]UniqueID: 1454583175.308462[10]DialStatus: CANCEL[10]
2016-02-04 12:56:38:361 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:56:49:439 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:56:49:439 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-0004a52d[10]UniqueID: 1454582953.308407[10]DialStatus: ANSWER[10]
2016-02-04 12:57:03:061 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 12:57:20:652 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:57:20:652 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7001278-0004a560[10]UniqueID: 1454583159.308458[10]DialStatus: CANCEL[10]
2016-02-04 12:57:32:810 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:57:32:810 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-0004a568[10]UniqueID: 1454583202.308466[10]DialStatus: CHANUNAVAIL[10]
2016-02-04 12:57:38:878 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:57:41:903 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:57:41:903 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7001249-0004a566[10]UniqueID: 1454583184.308464[10]DialStatus: ANSWER[10]
2016-02-04 12:58:01:082 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:58:01:082 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005504-0004a55e[10]UniqueID: 1454583157.308456[10]DialStatus: ANSWER[10]
2016-02-04 12:58:10:141 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:58:10:141 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005528-0004a557[10]UniqueID: 1454583123.308449[10]DialStatus: ANSWER[10]
2016-02-04 12:58:39:353 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:59:03:670 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:59:03:670 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-0004a56d[10]UniqueID: 1454583215.308471[10]DialStatus: CHANUNAVAIL[10]
2016-02-04 12:59:26:818 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:59:26:818 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-0004a56a[10]UniqueID: 1454583204.308468[10]DialStatus: ANSWER[10]
2016-02-04 12:59:39:933 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 12:59:51:050 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 12:59:51:050 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7001217-0004a547[10]UniqueID: 1454583024.308433[10]DialStatus: ANSWER[10]
2016-02-04 13:00:02:176 [1.1.1.13] - /opt/datatex/tng/import/pinusers.txt moved to processed folder
2016-02-04 13:00:02:703 [1.1.1.13] - /opt/datatex/tng/import/extensions.txt moved to processed folder
2016-02-04 13:00:07:156 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:00:07:156 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-0004a4c6[10]UniqueID: 1454582649.308323[10]DialStatus: ANSWER[10]
2016-02-04 13:00:23:296 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:00:23:296 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005628-0004a558[10]UniqueID: 1454583124.308450[10]DialStatus: ANSWER[10]
2016-02-04 13:00:40:432 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:00:40:432 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/0500225-0004a55c[10]UniqueID: 1454583141.308454[10]DialStatus: ANSWER[10]
2016-02-04 13:00:40:432 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 13:00:55:557 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:00:55:557 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005710-0004a574[10]UniqueID: 1454583244.308478[10]DialStatus: ANSWER[10]
2016-02-04 13:01:38:867 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:01:38:867 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/Quintum-0004a578[10]UniqueID: 1454583284.308482[10]DialStatus: ANSWER[10]
2016-02-04 13:01:40:908 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 13:02:19:348 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:02:19:348 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: Local/FMGL-7001309@from-internal-0000079f;2[10]UniqueID: 1454583306.308491[10]DialStatus: CHANUNAVAIL[10]
2016-02-04 13:02:29:494 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:02:29:494 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/7005572-0004a571[10]UniqueID: 1454583220.308475[10]DialStatus: ANSWER[10]
2016-02-04 13:02:35:564 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:02:35:564 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-0004a57f[10]UniqueID: 1454583308.308493[10]DialStatus: CONGESTION[10]
2016-02-04 13:02:41:662 [1.1.1.13] - [AMI LOG] - Waiting on Dial Plan and Peer List
2016-02-04 13:02:46:753 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:02:46:753 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-SSW-0004a57a[10]UniqueID: 1454583297.308484[10]DialStatus: CANCEL[10]
2016-02-04 13:02:52:827 [1.1.1.13] - AMI Exception:ProcessAMIEvent: ProcessDial 3: Access violation at address 0818C34E, accessing address 000000A9
2016-02-04 13:02:52:827 [1.1.1.13] - AMI Exception:Event: Dial[10]Privilege: call,all[10]SubEvent: End[10]Channel: SIP/TWK-CAL-0004a581[10]UniqueID: 1454583315.308495[10]DialStatus: CONGESTION[10]

Andrew
Andrew.Engelbrecht
 
Posts: 27
Joined: Mon Oct 15, 2012 8:47 am

Re: Various TNG Issues

Postby Luanda_Junzi » Thu Feb 04, 2016 1:10 pm

contact support after14:00 and grant me team viewer access
Luanda_Junzi
 
Posts: 142
Joined: Wed Feb 25, 2015 2:30 pm

Re: Various TNG Issues

Postby Andrew.Engelbrecht » Thu Feb 04, 2016 1:20 pm

Doing training @ 14:00 on TNG; has to be fixed ASAP

Andrew
Andrew.Engelbrecht
 
Posts: 27
Joined: Mon Oct 15, 2012 8:47 am

Re: Various TNG Issues

Postby Andrew.Engelbrecht » Thu Feb 04, 2016 3:08 pm

Hi Luanda

Any update?

Andrew
Andrew.Engelbrecht
 
Posts: 27
Joined: Mon Oct 15, 2012 8:47 am

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