TNG Mimecast SMTP Compatibility

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Thu Mar 17, 2016 11:52 am

Hi Support,

I am having a problem with the new version of Mimecast in that TNG (1.1.1.12) is failing to be able to send emails via this interface (za-smtp-outbound-1.mimecast.co.za / 41.74.197.202).

When attempting to send a email via the TNG report email link, TNG gives the following error: "The email failed to send! Please contact your local support centre"

When testing via telnet I discovered that I need to authenticate the connection by base64 encoding the username and password for the sending of a email to work. The email sent successfully. (https://www.base64encode.org/)

I then tested TNG by using the same base64 encoded username and password into TNG and this still failed...

If I check TNG logs there are no errors for using the link and when using the scheduler, the logs only reports that the schedule is run, but no errors are written to the log.

Is there a way to enable verbose logging on TNG to get more info as to the fault or the issue that TNG has with the Mimecast interface?

Please advise how to resolve this issue?

Thanks
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Wed Mar 30, 2016 2:34 pm

:?: :?: :?: :?: :?: :?: :?: :?: :?: :?: :?: :?: :?: :?: :?: :?:
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: TNG Mimecast SMTP Compatibility

Postby Leon van Heerden » Fri Apr 01, 2016 12:41 pm

Hi Zane,
We do not have any facility to work with non standard plain text authentication.

There is not a More verbose version of the logs.

What you could do is run a wireshark capture on the PC where TNG is and only capture the port involved (usually 25) and then check what is sent and received there.

Leon
----
Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
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Location: Cape Town

Re: TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Fri Apr 01, 2016 1:12 pm

Thanks Leon, good idea. Will see what Wireshark has to tell.
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Thu Apr 21, 2016 10:58 am

Please see attached screenshot.

After initial connection to the mimecast server, mimecast responds with a request for authentication:

Response: 250-za-smtp-1.mimecast.co.za Hello [41.193.98.138 (41.193.98.138)]\r\n
Response: 250-AUTH PLAIN LOGIN\r\n
Response: 250-AUTH=PLAIN LOGIN \r\n
Response: 250-STARTTLS\r\n
Response: 250 HELP\r\n



TNG responds by resetting the transaction

Command Line: RSET\r\n


TNG then proceeds without authentication. This is what is causing the emails to fail as no authentication is completing.

Please advice. I can send through the captures to you directly.

Thanks
Zane
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ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Thu Apr 28, 2016 4:58 pm

:?: :?: :?: :?:

:roll:
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Fri May 13, 2016 10:12 am

Any feedback?
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: TNG Mimecast SMTP Compatibility

Postby Luanda_Junzi » Fri May 13, 2016 10:15 am

Hi Zane

I will ask Leon to Update the post.

Thank you

Regards

Luanda
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Re: TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Wed May 18, 2016 1:24 pm

Hi Luanda,

Any feedback yet?

Thanks
Zane
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am

Re: TNG Mimecast SMTP Compatibility

Postby ZanePhelan » Thu Sep 01, 2016 12:03 pm

Any feedback yet or ETA for when TNG email authentication will be fixed?
ZanePhelan
 
Posts: 67
Joined: Tue Mar 20, 2012 10:42 am


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