Report on internal calls in TES

[Luanda_Junzi]

QUERY:

How do I pull a report on internal calls in TES?

OVERVIEW:

Call details available are PABX dependant, meaning if the PABX does not supply internal calls then the software cannot report on it.

TES does not have a report for INTERNAL calls.

TNG collects call details for TES.
TNG can report on INTERNAL calls provided the call details is received from PABX.

STEPS: Pulling a report for INTERNAL calls in TNG

1. Log into TNG
   The URL is http://127.0.0.1:7080
   Where '127.0.0.1' is the TNG IP address.
   
   
2. Go to the REPORTS page.
   
   
3. Select Extension detail report .
   
   
   INTERNAL.png
   
   
4. Select "Trunks"
   
   TNG will Give of option to select specific trunk.
   
   You need to select Internal.
   
   
5. Select the date you want to pull report for click apply
   
   
   date.png
   
   
6. Then Preview the report.