TNG I_UNSWERED Calls

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

TNG I_UNSWERED Calls

Postby Luanda_Junzi » Thu Aug 25, 2016 3:58 pm

Reporting on Unanswered calls in TNG.

TNG checks the call action as well as the duration for certain call outcomes. In case a call's action type is Unanswered or if an Incoming call has a duration of 00:00:00, the outcome is marked as Unanswered.

When running a report on Incoming Unanswered calls, TNG will also include calls that has a duration of 00:00:00.

It will be showed under incoming call unanswered.

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