Incoming calls costing on TNG with Farsouth

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Fri Mar 17, 2017 3:06 pm

He there,

Thank you for the assistance Luanda,

Unfortunately the incoming calls are still being costed
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Fri Mar 17, 2017 3:42 pm

Hi Luanda,

As per discussion, here is the call data you requested.

The first sample is taken out of our VoIP switching platform
CLI CLD Direction Setup time Duration Charge Amount
0739936099 27218649074 INCOMING 0.445 1:00 0.00000
___________________________________________________________________________
The next sample comes out of the TNG RAW.TXT
9 I 2016/10/12 10:16:42 SIP/274-000008d3 0739936099 274 13 0000
___________________________________________________________________________
The final sample was taken from the TNG REPORTS
2016-10-12 10:16:42 274 Eugene Marthinus/Sedick Peters 27739936099 ADDITIONAL MTN CODE - (ZA) O_NORMAL 00:00:13 R1.30
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Mon Mar 20, 2017 12:02 pm

Hi there,

Any update yet?
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Mon Mar 20, 2017 12:05 pm

Hi there,

Any update yet?
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Luanda_Junzi » Mon Mar 20, 2017 2:25 pm

Hi Chris

Please attached the rule.ini file

Regards
Luanda
Luanda_Junzi
 
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Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Wed Mar 29, 2017 5:05 pm

Hi Luanda,

Thank you for the feedback, I missed the notification.

Herewith the rule.ini
rules.ini
You do not have the required permissions to view the files attached to this post.
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Wed Apr 05, 2017 3:55 pm

Good day Sir,

Any updates.
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Tue Apr 11, 2017 4:52 pm

Good day All. Any updates please?
I am going to site again tomorrow.
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Wed Apr 19, 2017 11:03 am

Hi there,

Are there any updates yet?
Chris
 
Posts: 26
Joined: Mon Sep 12, 2016 4:19 pm

Re: Incoming calls costing on TNG with Farsouth

Postby Odette Danster » Wed Apr 19, 2017 2:25 pm

Dear Christiaan

As per our telephonic discussion.

We discussed the issue internally and initially thought that the client might have two PABX’s or that there might be another system between the PABX and TNG. That there might be some sort of routing that could be influencing the flow of data.

You confirmed there is nothing between the PABX and TNG and therefore we will have to check the way that the data is being translated by the ComX plugin. This means that all the information that you’ve sent to us will need to be escalated to our senior technicians for investigation.

Kind Regards
Odette Danster
Support Helpdesk
Odette Danster
 
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