Incoming calls costing on TNG with Farsouth

Web based, multi-user, Telephone Management System with budget management and barring control

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Incoming calls costing on TNG with Farsouth

Postby Chris » Fri Mar 03, 2017 3:36 pm

Plugin v. 2017.01.18.1

raw sample as recieved from Com.X Farsouth

9 I 2016/10/12 08:09:10 SIP/100-000004cf 0233473450 100 39 0000

screenshot of communication info is attached.
Communicatio information.PNG

Our SIP server records show this as an incoming call and thus not costed.
0233473450 27218642222 INCOMING 2016-10-12 08:09:17 1:09 0.00000

How can we fix this ? Please?

Thank you in advance
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Chris
 
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Re: Incoming calls costing on TNG with Farsouth

Postby Luanda_Junzi » Mon Mar 06, 2017 11:04 am

Hi Chris

Thank you for your query.

Please attach the raw.txt file.

Regards
Luanda
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Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Tue Mar 07, 2017 12:32 pm

Herewith the raw.txt
raw.txt
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Re: Incoming calls costing on TNG with Farsouth

Postby Luanda_Junzi » Tue Mar 07, 2017 12:40 pm

Hi Chris

Thank you for the raw data.
Is this raw data from the SIP server or TNG
Code: Select all
1475827184.5889,2016/10/07/09:59:44,CALLTYPE_OUTBOUND,274,0825674615,,CALL_ANSWERED,47,27,0,
1475827226.5893,2016/10/07/10:00:26,CALLTYPE_OUTBOUND,249,00264811470831,,CALL_ANSWERED,35,2,0,


Regards
Luanda
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Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Tue Mar 07, 2017 12:55 pm

Hi Luanda,

The raw.txt is the cdrs' as received from the Com.X farsouth
Chris
 
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Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Tue Mar 07, 2017 1:32 pm

Please ignore the previous raw.txt. That is the wrong format. I apologize.

Please refer to the file below.
raw.txt
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Re: Incoming calls costing on TNG with Farsouth

Postby Luanda_Junzi » Tue Mar 07, 2017 4:45 pm

Thank you Chris

I will investigate and update the forum.

Kind Regards
Luanda
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Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Wed Mar 08, 2017 11:56 am

Herewith the call direction followed by an example

Outbound
O 9 2016/09/30 15:25:33 SIP/Main_SIP_out 221 0724660514 0 0000

Inbound
9 I 2016/09/30 15:25:48 SIP/Main_SIP_out 138 0118642222 458 0000
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Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Thu Mar 16, 2017 2:19 pm

Hi Support,

Any update yet?
Chris
 
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Re: Incoming calls costing on TNG with Farsouth

Postby Chris » Fri Mar 17, 2017 12:50 pm

You
Hi guys, Is there an update with regards to the incoming calls costing? 10:27 AM
No updates on the forum yet 10:27 AM
John-Ri
Good Day 10:51 AM
is this regarding TNG rates? 10:52 AM
You
The forum post is as follows. 10:57 AM
John-Ri
Do you have the specific forum for us to check ? 10:58 AM
You
Incoming calls costing on TNG with Farsouth
Postby Chris » Fri Mar 03, 2017 3:36 pm 10:58 AM
John-Ri
I'm allocating the ticket to TNG support please wait 11:00 AM
lwanda sifolo
Hi Chris, 11:02 AM
You
We bought the TNG licence seven months ago and we still cannot use the software for reporting as all incoming calls are being costed. Its like buying a new car and not being able to use it for seven months because the development is not out of the testing bench yet. The customer is pushing us for a refund... 11:04 AM
Hi Lwanda 11:04 AM
How are you bro? 11:04 AM
The technical director here is starting to feel the same. 11:05 AM
(Talking about the refund) 11:05 AM
lwanda sifolo
am good yourself? the is a rule in place, to say 1=LINE|STARTS|SIP/2|OUTGOING|FALSE 11:08 AM
you use this line to call out SIP/Main_SIP_out 11:10 AM
You
I am always well. Thank you. 11:12 AM
lwanda sifolo
can you add this rule in the rule.ini file and restart tng Internal=1
1=LINE|STARTS|SIP/2|INTERNAL|TRUE 11:15 AM
You
Hi, yes. the outbound SIP account is SIP/Main_SIP_out. 11:34 AM
Hi there, I would like some assistance with this. to make sure it is placed in the correct position withing the INI file. So we can do the testing together. Please call me when you have a moment. 11:48 AM
So the line that must be added to the ini is : Internal=1
1=LINE|STARTS|SIP/2|INTERNAL|TRUE 11:49 AM
lwanda sifolo
forums.datatex.co.za/viewtopic.php?f=24&t=3157&p=3751&hilit=tng+rule+line#p3751. 12:00 PM
You
Hi there, I would like some assistance with this. to make sure it is placed in the correct position withing the INI file. So we can do the testing together. Please call me when you have a moment. 12:02 PM
lwanda sifolo
send me your rule.ini 12:16 PM
You
I will call you then
Chris
 
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