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Re: Incoming calls costing on TNG with Farsouth
Posted:
Fri Mar 17, 2017 3:06 pmby Chris
He there,
Thank you for the assistance Luanda,
Unfortunately the incoming calls are still being costed
Re: Incoming calls costing on TNG with Farsouth
Posted:
Fri Mar 17, 2017 3:42 pmby Chris
Hi Luanda,
As per discussion, here is the call data you requested.
The first sample is taken out of our VoIP switching platform
CLI CLD Direction Setup time Duration Charge Amount
0739936099 27218649074 INCOMING 0.445 1:00 0.00000
___________________________________________________________________________
The next sample comes out of the TNG RAW.TXT
9 I 2016/10/12 10:16:42 SIP/274-000008d3 0739936099 274 13 0000
___________________________________________________________________________
The final sample was taken from the TNG REPORTS
2016-10-12 10:16:42 274 Eugene Marthinus/Sedick Peters 27739936099 ADDITIONAL MTN CODE - (ZA) O_NORMAL 00:00:13 R1.30
Re: Incoming calls costing on TNG with Farsouth
Posted:
Mon Mar 20, 2017 12:02 pmby Chris
Hi there,
Any update yet?
Re: Incoming calls costing on TNG with Farsouth
Posted:
Mon Mar 20, 2017 12:05 pmby Chris
Hi there,
Any update yet?
Re: Incoming calls costing on TNG with Farsouth
Posted:
Mon Mar 20, 2017 2:25 pmby Luanda_Junzi
Hi Chris
Please attached the rule.ini file
Regards
Luanda
Re: Incoming calls costing on TNG with Farsouth
Posted:
Wed Mar 29, 2017 5:05 pmby Chris
Hi Luanda,
Thank you for the feedback, I missed the notification.
Herewith the rule.ini
rules.ini
Re: Incoming calls costing on TNG with Farsouth
Posted:
Wed Apr 05, 2017 3:55 pmby Chris
Good day Sir,
Any updates.
Re: Incoming calls costing on TNG with Farsouth
Posted:
Tue Apr 11, 2017 4:52 pmby Chris
Good day All. Any updates please?
I am going to site again tomorrow.
Re: Incoming calls costing on TNG with Farsouth
Posted:
Wed Apr 19, 2017 11:03 amby Chris
Hi there,
Are there any updates yet?
Re: Incoming calls costing on TNG with Farsouth
Posted:
Wed Apr 19, 2017 2:25 pmby Odette Danster
Dear Christiaan
As per our telephonic discussion.
We discussed the issue internally and initially thought that the client might have two PABX’s or that there might be another system between the PABX and TNG. That there might be some sort of routing that could be influencing the flow of data.
You confirmed there is nothing between the PABX and TNG and therefore we will have to check the way that the data is being translated by the ComX plugin. This means that all the information that you’ve sent to us will need to be escalated to our senior technicians for investigation.
Kind Regards
Odette Danster
Support Helpdesk