Delayed info to the call list

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Lee Hendricks, Luanda_Junzi, Belinda Frick

Delayed info to the call list

Postby Lance » Mon Aug 28, 2017 9:56 am

Good day

The calls info is delayed when being displayed on the call list screen thus making the scheduled reports inaccurate.

The plugins being used is: PSamsung_7400.dll
Lance
 
Posts: 3
Joined: Thu Apr 20, 2017 10:40 am

Re: Delayed info to the call list

Postby Odette Danster » Tue Aug 29, 2017 4:59 pm

Dear Lance

Could you please provide more information?

Please specify the TNG Communication mode (Network, Serial or File Reader)

Also confirm the time frame of the delay.

Kind Regards
Odette
Odette Danster
 
Posts: 116
Joined: Thu Nov 18, 2010 12:01 pm

Re: Delayed info to the call list

Postby Lance » Thu Aug 31, 2017 2:22 pm

Hi

It is using a network communication mode and as far as the time delay, it varies as you saw when you were logged in.
Lance
 
Posts: 3
Joined: Thu Apr 20, 2017 10:40 am

Re: Delayed info to the call list

Postby Lance » Mon Sep 04, 2017 8:11 am

Good morning All

I am still waiting for feedback around this issue. It is now becoming urgent as the client is reliant on their reports to measure the sales figures.

Regards
Lance
 
Posts: 3
Joined: Thu Apr 20, 2017 10:40 am

Re: Delayed info to the call list

Postby Belinda Frick » Tue Sep 05, 2017 1:14 pm

Refer to discussion with Glen, please investigate general issues that can cause a delay between PABX and TNG PC and/or PC resources.

For some suggestions, refer to forum post: TNG slow: Settings to check
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm


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