Page 1 of 1
Delayed info to the call list
Posted:
Mon Aug 28, 2017 9:56 amby Lance
Good day
The calls info is delayed when being displayed on the call list screen thus making the scheduled reports inaccurate.
The plugins being used is: PSamsung_7400.dll
Re: Delayed info to the call list
Posted:
Tue Aug 29, 2017 4:59 pmby Odette Danster
Dear Lance
Could you please provide more information?
Please specify the TNG Communication mode (Network, Serial or File Reader)
Also confirm the time frame of the delay.
Kind Regards
Odette
Re: Delayed info to the call list
Posted:
Thu Aug 31, 2017 2:22 pmby Lance
Hi
It is using a network communication mode and as far as the time delay, it varies as you saw when you were logged in.
Re: Delayed info to the call list
Posted:
Mon Sep 04, 2017 8:11 amby Lance
Good morning All
I am still waiting for feedback around this issue. It is now becoming urgent as the client is reliant on their reports to measure the sales figures.
Regards
Re: Delayed info to the call list
Posted:
Tue Sep 05, 2017 1:14 pmby Belinda Frick
Refer to discussion with Glen, please investigate general issues that can cause a delay between PABX and TNG PC and/or PC resources.
For some suggestions, refer to forum post:
TNG slow: Settings to check