TNG for Asterix not loading calls

Web based, multi-user, Telephone Management System with budget management and barring control

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TNG for Asterix not loading calls

Postby PSGITD » Tue Jan 30, 2018 2:27 pm

We have TNG for Asterix Version 1.1.1.13 install on Centos 6. Our Pabx is Elastix with trixbox underline. The TNG is connecting to the asterix via AMI and the data is showing in the AMI.txt. The calls however are not importing and showing under call list.

Regards

Juan
PSGITD
 
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Re: TNG for Asterix not loading calls

Postby Odette Danster » Mon Feb 05, 2018 10:40 am

Dear Juan

Kindly provide a sample of the data found in the ami.txt.

Thanking you in advance.

Kind Regards
Odette
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Re: TNG for Asterix not loading calls

Postby PSGITD » Mon Feb 05, 2018 10:44 am

Hi

Please find the attached as requested.

Regards

Juan
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Re: TNG for Asterix not loading calls

Postby Odette Danster » Mon Mar 05, 2018 12:12 pm

Dear Juan

Please accept our sincerest apologies for the delay in reply.

I've discussed your query with our senior technicians and they've suggested that you try using the file reader option and that the master.csv is the standard format. Please click on link below:

viewtopic.php?f=24&t=51&start=0

If TNG is not loading data, please attached the master.csv file to this post.

Kind Regards
Odette
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Re: TNG for Asterix not loading calls

Postby Belinda Frick » Tue Apr 10, 2018 11:52 am

As discussed by phone,

Your setup has TNG installed on a Linux server and Asterisk on a different server on the network.

I will confirm if TNG can be configured to import Asterisk CSV file via network.

For now, short term solution: You can copy the master.csv file to the TNG server and see if it is imported.

If not, please check that the format is as per standard configuration - refer to forum post:
TNG and Asterisk: Suggested setup
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