TNG not calculating call cost

[Andrew.Engelbrecht]

Dear Sir / Madam

Attached is an example of a report with calls but no cost (destination 064...). The Call Cost Calculator does calculate a value for the numbers.

TNG v 1.0.7.0 for Asterisk; default ratebook is za_telkom.

Regards
Andrew

[Tatum]

Good day Andrew

The 1.0.7.0 version of TNG was released, 01 May 2010 and at that time the 064-prefix range was not part of the prefixes we catered for in the rate books and therefore TNG will not calculate a cost.

You need to update to the latest version of TNG, V1.1.1.12 - Rates updates can only be installed if the subscription is up-to-date. TNG subscription renewal is chargeable.

Please send a screenshot of the license page - expiry date and serial number must be visible. Follow the steps on the "License" page and save the registertng file on your PC. Attached the registration file and screenshot and e-mail it to: register@datatex.co.za and andrea@datatex.co.za

Please call support for further assistance: 0861114351