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TNG not calculating call cost

PostPosted: Mon Nov 05, 2018 9:22 am
by Andrew.Engelbrecht
Dear Sir / Madam

Attached is an example of a report with calls but no cost (destination 064...). The Call Cost Calculator does calculate a value for the numbers.

TNG v for Asterisk; default ratebook is za_telkom.


Re: TNG not calculating call cost

PostPosted: Wed Nov 07, 2018 9:59 am
by Tatum
Good day Andrew

The version of TNG was released, 01 May 2010 and at that time the 064-prefix range was not part of the prefixes we catered for in the rate books and therefore TNG will not calculate a cost.

You need to update to the latest version of TNG, V1.1.1.12 - Rates updates can only be installed if the subscription is up-to-date. TNG subscription renewal is chargeable.

Please send a screenshot of the license page - expiry date and serial number must be visible. Follow the steps on the "License" page and save the registertng file on your PC. Attached the registration file and screenshot and e-mail it to: and

Please call support for further assistance: 0861114351