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TNG not updating data

PostPosted: Mon Jun 03, 2019 4:15 pm
by refiloe
Hi Support,

Is there any reason why tng is not pulling records from the PBX, is this something we need to check on the server,

Looking forward to your response,

Regards

Re: TNG not updating data

PostPosted: Tue Jun 04, 2019 7:57 am
by refiloe
Hi guys,

Do you have any feed back on this,

Re: TNG not updating data

PostPosted: Tue Jun 04, 2019 8:54 am
by Belinda Frick
As discussed by phone,
please check the file that Asterisk writes out for TNG to import:

TNG -> General Settings -> Asterisk Interface Method -> CSV Input
See the path for file reader option to know the location of the csv file.

You need to tail -f this file on the Asterisk server to see if it has call details for current date-time.

If no files refer to forum post:

TNG 4 Asterisk CSV Import Interface.