TES: How do I add an extension?

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

TES: How do I add an extension?

Postby Belinda Frick » Wed Jun 26, 2019 2:30 pm

Tes captures the call data for all calls from a monitored controller.

If a specific extension is not seen, then it may be because some of them have not been allocated.

Login with the tesadmin profile :
Tes-login.png

Check if the extension needed is found when doing a search for unallocated on the Mapping screen:
Tes-unallocated.png

If only the extensions you required are listed,
you can just tick the "backdate the data" option to load in any rejected call data for this month: for the extensions that were rejecting (because they were unallocated). :
TES-back-date.PNG

and click on apply.

Else you need to search for the individual extension and once allocated use the “backdate the data” feature, for example:
TES-allocate-ext.PNG


Example of allocated:
Tes-allocated.png
You do not have the required permissions to view the files attached to this post.
Belinda Frick
 
Posts: 3758
Joined: Fri Nov 12, 2010 4:25 pm

Return to TNG

Who is online

Users browsing this forum: No registered users and 1 guest

cron