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TES: How do I add an extension?

PostPosted: Wed Jun 26, 2019 2:30 pm
by Belinda Frick
Tes captures the call data for all calls from a monitored controller.

If a specific extension is not seen, then it may be because some of them have not been allocated.

Login with the tesadmin profile :

Check if the extension needed is found when doing a search for unallocated on the Mapping screen:

If only the extensions you required are listed,
you can just tick the "backdate the data" option to load in any rejected call data for this month: for the extensions that were rejecting (because they were unallocated). :

and click on apply.

Else you need to search for the individual extension and once allocated use the “backdate the data” feature, for example:

Example of allocated: