Unable to access tng shortcuts

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Unable to access tng shortcuts

Postby refiloe » Fri Aug 16, 2019 3:49 pm

Hi All,

Can you please assist, we have restarted a clients tng, and now the shortcuts or buttons at the top of the site are not working, they have tried accessing tng with different browsers but still get the same results,


Could you please assist with that,
refiloe
 
Posts: 26
Joined: Fri Mar 29, 2019 10:13 am

Re: Unable to access tng shortcuts

Postby refiloe » Mon Aug 19, 2019 8:53 am

Hi,

Can you please assist with this request
refiloe
 
Posts: 26
Joined: Fri Mar 29, 2019 10:13 am

Re: Unable to access tng shortcuts

Postby refiloe » Mon Aug 19, 2019 12:00 pm

Hi,

Is there anyone to assist with this request
refiloe
 
Posts: 26
Joined: Fri Mar 29, 2019 10:13 am

Re: Unable to access tng shortcuts

Postby Leon van Heerden » Thu Aug 22, 2019 10:10 am

As Discussed.
Checking the logs in /opt/datatex/tng/logs/20190822/
you can use this command to view the log live. (user CTRL + C to stop the tail command. )
Code: Select all
tail -f tng.log


Next open the page with Chrome and then open the developer console. (F12) go to the CONSOLE tab and then try and click on the buttons. Those buttons at the top of TNG are driven with JavaScript and if the error is on the browser side, the console will display the error. If the error is on the software side, the tail command will display the error.

Please show the errors here so that we can check the next steps.
----
Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
Posts: 332
Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town


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