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Re: TNG data gone

PostPosted: Thu Sep 26, 2019 11:03 am
by Belinda Frick
Dear Refiloe

Thank you for the log file.

We will discuss the following entries internally and advise:

2019-09-26 10:04:56:932 [1.1.1.12] - Activation server check-in starting (forced)
2019-09-26 10:05:01:495 [1.1.1.12] - Response from activation server "upload|inifile|"
2019-09-26 10:05:01:692 [1.1.1.12] - Response from activation server "disconnect"
2019-09-26 10:05:01:692 [1.1.1.12] - HandleDisconnect: not active
2019-09-26 10:05:01:692 [1.1.1.12] - Activation server check-in completed

Re: TNG data gone

PostPosted: Thu Sep 26, 2019 12:06 pm
by Belinda Frick
Dear Refiloe

We also need the tng.ini file

It is in the folder:
/opt/datatex/tng

Thank you

Re: TNG data gone

PostPosted: Thu Sep 26, 2019 1:08 pm
by refiloe
Hi,

Is there any feedback regarding this

Re: TNG data gone

PostPosted: Fri Sep 27, 2019 10:39 am
by Belinda Frick
Dear Refiloe

We also need the tng.ini file

It is in the folder:
/opt/datatex/tng

Please attach - rename to tng.txt

Thank you

Re: TNG data gone

PostPosted: Fri Sep 27, 2019 1:02 pm
by refiloe
Hi,

The tng.ini file is there do you need me to send it

Re: TNG data gone

PostPosted: Fri Sep 27, 2019 1:04 pm
by refiloe
hi,

Attached is the file incase you need it,

Re: TNG data gone

PostPosted: Wed Oct 02, 2019 4:29 pm
by Belinda Frick
Dear Refiloe

Just a quick update.

Admin is looking into the activation.
I will advise once you can test again.

Re: TNG data gone

PostPosted: Wed Oct 09, 2019 4:00 pm
by Lee Hendricks
Dear Refiloe

Just following up, after Admin contacted you this week.

Could you activate the TNG?