TNG Install: Switchboard is toll free number

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

TNG Install: Switchboard is toll free number

Postby Belinda Frick » Thu Jun 25, 2020 9:52 am

I am installing TNG.

My Switchboard number is Telkom toll free 0800 number.
What do I configure under area codes in TNG?
Belinda Frick
 
Posts: 3791
Joined: Fri Nov 12, 2010 4:25 pm

Re: TNG Install: Switchboard is toll free number

Postby Belinda Frick » Thu Jun 25, 2020 9:54 am

TNG needs the local code area to calculate if calls are local, national or international.
The toll free number can be used for any area.
You need to configure the correct area for costing and destination of calls in TNG.

  1. I suggest getting a DID number that has the local area code in the number and configure that number as the switchboard.
    You can also use the telephone number of someone in the same area.
    20200625-TNG-Area.png



  2. Under trunk line configuration you then select the provider as default rate book, for example Telkom.
    20200625-TNG-default rate book.png


  3. For trouble shooting, please configure raw data to be logged:
    How do I enable logging of rawdata?

  4. Make a test call and check on the Call List page if the call details are received and updating with correct DESTINATION and cost:
    20200625-TNG-call list.png
    NOTE: The phone number must have the international format, fore example 27215924033
    If no call details, check if the raw data has any call details. If not, first sort out this issue.

RELATED TOPIC:
You do not have the required permissions to view the files attached to this post.
Belinda Frick
 
Posts: 3791
Joined: Fri Nov 12, 2010 4:25 pm


Return to TNG

Who is online

Users browsing this forum: No registered users and 1 guest

cron