TNGLync Communication link failure

Web based, multi-user, Telephone Management System with budget management and barring control

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TNGLync Communication link failure

Postby kent » Mon Jun 29, 2020 12:00 pm

Good day, I got this error in the TNGLync Service log.
[Microsoft][ODBC SQL Server Driver]Communication link failure.

Does the TNGLync Service not establish a new connection if the LynDB becomes unavailable.

Regards,
Kent
kent
 
Posts: 7
Joined: Tue Apr 15, 2014 11:50 am

Re: TNGLync Communication link failure

Postby Belinda Frick » Tue Jul 21, 2020 11:44 am

Kent phoned in and confirmed:

  1. OCS install files was obtain from forum:
    TNG and Microsoft Office Communication Server Lync (OCS)
  2. TNG version is 1.1.1.12

QUERY: TNGLync Service does not establish a new connection if the LynDB becomes unavailable
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: TNGLync Communication link failure

Postby Belinda Frick » Tue Jul 21, 2020 11:56 am

Dear Kent

TNG connects to the Lync service to receive the call details instead of a PABX.
The network connection option used, thus simulates connection to a network PABX.

Please try the 'Idle Disconnect' option to ensure TNG will check from time to time if connected to the "PABX".
NOTE: Make sure the 'Keep Alive' option is unticked.
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


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