TNGLync Communication link failure
Posted:
Mon Jun 29, 2020 12:00 pmby kent
Good day, I got this error in the TNGLync Service log.
[Microsoft][ODBC SQL Server Driver]Communication link failure.
Does the TNGLync Service not establish a new connection if the LynDB becomes unavailable.
Regards,
Kent
Re: TNGLync Communication link failure
Posted:
Tue Jul 21, 2020 11:44 amby Belinda Frick
Kent phoned in and confirmed:
- OCS install files was obtain from forum:
TNG and Microsoft Office Communication Server Lync (OCS) - TNG version is 1.1.1.12
QUERY: TNGLync Service does not establish a new connection if the LynDB becomes unavailable
Re: TNGLync Communication link failure
Posted:
Tue Jul 21, 2020 11:56 amby Belinda Frick
Dear Kent
TNG connects to the Lync service to receive the call details instead of a PABX.
The network connection option used, thus simulates connection to a network PABX.
Please try the 'Idle Disconnect' option to ensure TNG will check from time to time if connected to the "PABX".
NOTE: Make sure the 'Keep Alive' option is unticked.