TNG OCS Interface is slow
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TNG OCS Interface is slow
by kent » Thu Jul 02, 2020 12:30 pm
There is between a 5 and a 10 minute delay from when the call ends in Lync to when the call is logged in TNG. This poses a problem for the call billing as TNG is only able to export the call data several minutes after the call has ended.
- kent
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- Joined: Tue Apr 15, 2014 11:50 am
Re: TNG OCS Interface is slow
by kent » Tue Jul 21, 2020 11:40 am
The TNG Service and Lync OCS Service is on the same server.
- kent
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Re: TNG OCS Interface is slow
by Belinda Frick » Tue Jul 21, 2020 12:02 pm
Kent
I have escalated your query to confirm what the expected delays can be
for this solution where TNG is configured to receive call data from a service that connects to a database.
I have escalated your query to confirm what the expected delays can be
for this solution where TNG is configured to receive call data from a service that connects to a database.
- Belinda Frick
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- Joined: Fri Nov 12, 2010 4:25 pm
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