TNG OCS Interface is slow

Web based, multi-user, Telephone Management System with budget management and barring control

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TNG OCS Interface is slow

Postby kent » Thu Jul 02, 2020 12:30 pm

There is between a 5 and a 10 minute delay from when the call ends in Lync to when the call is logged in TNG. This poses a problem for the call billing as TNG is only able to export the call data several minutes after the call has ended.
kent
 
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Re: TNG OCS Interface is slow

Postby kent » Tue Jul 21, 2020 11:40 am

The TNG Service and Lync OCS Service is on the same server.
kent
 
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Re: TNG OCS Interface is slow

Postby Belinda Frick » Tue Jul 21, 2020 12:02 pm

Kent

I have escalated your query to confirm what the expected delays can be
for this solution where TNG is configured to receive call data from a service that connects to a database.
Belinda Frick
 
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