2711 in front of extension and 11 in front of number

Web based, multi-user, Telephone Management System with budget management and barring control

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

2711 in front of extension and 11 in front of number

Postby andre » Fri Jul 10, 2020 10:16 am

Good Day,

I'm having issues were the data on the live display shows me a 2711 in front of a extension and a 11 in front of a number I'm using a Mitel a400 pabx and a call centre there is a sip trunk in between the 2 can you please assist asap.
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andre
 
Posts: 4
Joined: Mon Dec 02, 2019 12:29 pm

Re: 2711 in front of extension and 11 in front of number

Postby Lee Hendricks » Tue Jul 14, 2020 11:34 am

Good day Andre

As discussed, this is due to the trunk line that allows the internal calls to be costed.
There is a post that you can use that allows does not cost the calls for a specific line.

Change trunk number value to INTERNAL

Please use this post and confirm if this resolves your issue.

Regards
Lee
Lee Hendricks
 
Posts: 150
Joined: Mon Aug 25, 2014 2:18 pm


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