Onyx not recording

Onyx - Standalone USB Tap recorders with software

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Onyx not recording

Postby Carla » Tue Dec 04, 2012 11:17 am

Onyx does not pop-up to record. See e-mail files.
Carla
 
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Joined: Mon Nov 26, 2012 2:44 pm

Re: Onyx not recording

Postby Belinda Frick » Tue Dec 04, 2012 11:29 am

Find attached files received via e-mail:

OnyxRecordingCore.log


OnyxRecordingCore.ini
You do not have the required permissions to view the files attached to this post.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm

Re: Onyx not recording

Postby Belinda Frick » Tue Dec 04, 2012 12:25 pm

I checked the settings and ONYX is configured to popup when a recordings starts:
Code: Select all
SCREENPOP=1


The 'OnyxRecordingCore.log' show recordings made for today. See example of entries:
Code: Select all
[2012-12-04 11:03:17] StoppedRecording - Duration: 00:04:32 Path: C:\ProgramData\Application Data\Datatex\Onyx\carla\11_CEE2C45FA91BCA.GSM
[2012-12-04 11:04:04] StoppedRecording - Duration: 00:00:14 Path: C:\ProgramData\Application Data\Datatex\Onyx\carla\11_CF04B9EBA91BCA.GSM
[2012-12-04 11:04:24] StoppedRecording - Duration: 00:00:12 Path: C:\ProgramData\Application Data\Datatex\Onyx\carla\11_CF0571E9A91BCA.GSM
[2012-12-04 11:04:44] StoppedRecording - Duration: 00:00:12 Path: C:\ProgramData\Application Data\Datatex\Onyx\carla\11_CF05BF9FA91BCA.GSM
[2012-12-04 11:06:07] StoppedRecording - Duration: 00:00:12 Path: C:\ProgramData\Application Data\Datatex\Onyx\carla\11_CF061079A91BCA.GSM
[2012-12-04 11:16:00] StoppedRecording - Duration: 00:00:12 Path: C:\ProgramData\Application Data\Datatex\Onyx\carla\11_CF075514A91BCA.GSM

NOTE: The default minimum call duration for a recording to be saved is 15 seconds. Recordings less than 15 seconds will not be saved.

Please try the following:

  • Go to the search recording screen and search for calls for today (2012-12-04) to see if you find the recordings listed in the log file(more than 15 seconds).

  • If you can search for the recording, then we need to figure out why the ONYX screen did not popup when the recording started.

    NOTE: The setting for popup when a recordings starts is also enabled in ONYX. If it does not popup, it can be that another program has 'focus' and therefore ONYX does not popup 'over' it. For more details - see forum post: My ONYX recording screen does not always popup

  • If you cannot search for an recording, then either the file path is incorrect or the recording did not take place.

    NOTE: For ONYX to record, it uses the sound card in the ONYX USB Tap. If you run other applications like the webcam, it must not be set to use the usb audio codex microphone as default mic. For Windows 7 Settings for the ONYX sound card, see forum post: Onyx/USBClient for Vista/Windows 7
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: Onyx not recording

Postby Belinda Frick » Wed Dec 05, 2012 5:27 pm

Dear Carla

Do you require any further assistance?

Regards

Belinda
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


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