In VIP my extension does not show
Posted: Thu Dec 02, 2010 11:58 am
Your extension list should be loading from the Emerald Server
and show in your Dialer.ini file:
C:\Program Files\Datatex\Vip\Dialer.ini
[DIALER]
SERVER=datatex-present
EXTENSION=120
HOST=pc-name
PORT=28000
ICONTRAY=1
ShowPopup=0
[SPEEDDIALS]
TIME=1026
[INTERFACE]
OUTLOOK=0
[EXTENSIONS]
User Name=Extension number
After [EXTENSIONS], your list of user names and extensions
numbers should be listed.
To update this list to VIP:
1. Right-click on the Datatex Phone Dialer icon.
Click on show.
Click on GET EXTENSION.
2. Now right-click on the VIP icon.
Click on SHUTDOWN.
Start VIP again.
The extensions should now appear.
If this does not update then:
1. Your Emerald Sever is not running
2. Check the settings in the Dialer.ini :
SERVER=datatex-present
EXTENSION=120
HOST=pc-name
Where SERVER is the name of the Emerald Server,
EXTENSION is the extension number of the PC with VIP,
HOST is the PC name of the PC running VIP.
and show in your Dialer.ini file:
C:\Program Files\Datatex\Vip\Dialer.ini
[DIALER]
SERVER=datatex-present
EXTENSION=120
HOST=pc-name
PORT=28000
ICONTRAY=1
ShowPopup=0
[SPEEDDIALS]
TIME=1026
[INTERFACE]
OUTLOOK=0
[EXTENSIONS]
User Name=Extension number
After [EXTENSIONS], your list of user names and extensions
numbers should be listed.
To update this list to VIP:
1. Right-click on the Datatex Phone Dialer icon.
Click on show.
Click on GET EXTENSION.
2. Now right-click on the VIP icon.
Click on SHUTDOWN.
Start VIP again.
The extensions should now appear.
If this does not update then:
1. Your Emerald Sever is not running
2. Check the settings in the Dialer.ini :
SERVER=datatex-present
EXTENSION=120
HOST=pc-name
Where SERVER is the name of the Emerald Server,
EXTENSION is the extension number of the PC with VIP,
HOST is the PC name of the PC running VIP.