Cannot display page when pulling reports

[Belinda Frick]

My TNG is updating the correct user under the Call List Page, but
under 'Configure User' it does not display the user or allow you
to add any. When pulling reports it give an internal server error.

This could be a brower/firewall/proxy issue.

• Clear the cookies and history in your browser. Close the browser session and start a new one.
  
  To clear previous information:
  Click 'Tools' and then select 'Internet Options'.
  click on the 'General' tab .
  Under the 'Tempory Internet Files' section:
  Click on 'Delete Cookies..'.
  Under the 'History' section:
  Click on 'Clear History'.
  
  
• Your browser has proxy settings.
  
  
  • Please check that TNG is allowed on your PC's settings. If the webpages do not load properly and you are using a proxy server, try to bypass the proxy server when accessing the TNG server.
    
    When using Internet Explorer(IE):
    
    
    XP:
    Select 'Tools', then 'Internet Options',
    click on the 'Connections' tab.
    Under the 'Local Area Network (LAN settings)' section,
    click 'LAN Settings...' button.
    Untick 'Automatically detect settings'.
    When using a proxy server
    Tick 'Use Proxy Server for your LAN...'
    Select 'Advanced'.
    Under 'Exceptions' section:
    Add TNG to the list of exceptions
    at the bottom of the screen.
    
    When using Firefox:
    
    
    Go to Tools -> Options -> General -> Connection Settings
    and add the TNG server to the 'No Proxy' list.
    
  • The server TNG is installed on can also have proxy settings(for example ISA).
  
  Note: If you do not have access to view and change this setting, contact your IT department.
  
  
• Also check the internal firewall configuration.
  
  Note: If you do not have access to view and change this setting, contact your IT department.
  
  
• To access TNG via the network, you need to allow the TNG on the TNG server:
  START -> CONTROL PANEL -> WINDOWS Firewall, Exceptions tab.
  Select from the listing, if not available click on the ADD PROGRAM button and add it.
  Click on APPLY and OK to save this setting.
  
  Note: If you do not have access to view and change this setting, contact your IT department.
  
  
• It could also be anti-virus software scans that interferes with the display. These settings will vary depending on the anti-virus software you are using. Set it to run in the back-round and do a full scan outside office hours.
  
  Note: If you do not have access to view and change this setting, contact your IT department.
  
  
• TNG uses some java scripting.
  Please check for errors on the display page - IE left hand bottom of screen.
  
  Also see forum post: Unable to apply changes/access pages in TNG on 2003server
  
  
• Also see forum post: TNG error: Page cannot be displayed or requested URL ...