I cannot use selection criteria when pulling reports

[Belinda Frick]

When I select Department Summary by User, I cannot select a department - see screenshot:

image001.png

There seems to be corruption in one of the files used to select criteria for "Department Summary Report - User selection criteria". We need to find out which file.

The display error is after department. It can be the tngdep.dat file or another file using a department, for example tngext.dat or tngusers.dat.

Steps:

• Stop the TNG service.
• Navigate to 'C:\Program Files\datatex\tng\data'.
• Create a backup folder, for example todays date.
• First move the 'tngdept.dat' file to the backup folder.
• Start the TNG service.

Log into TNG and try pulling the report again.
If still the same error, repeat the above steps and first try moving the tngext.dat.
If still the same error, repeat the above steps and first try moving the tngusers.dat.

NOTE: The file you move away will be blanked and you need to enter or import the data again.

Refer to forum post:
How do I import extensions from a file into TNG?
How do I import user names and pin codes into TNG?