TNG Login message: Your subscription has expired ...

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TNG Login message: Your subscription has expired ...

Postby Belinda Frick » Mon May 14, 2012 11:53 am

This post refers to TNG Standard (with a buffer).

When I log in I get the following error message:

Your subscription has expired and you will not be able to apply new updates or rate changes.

tng-subscription-expired.jpg

Please note that if you receive this message TNG will still log calls(if buffer is detected), but you will not be able to run updates due to the subcription not being up to date.

You will also receive and e-mail informing you that your subscription is due. The subject will be 'TNG Expiry Notification'.

If you wish to renew your annual subscription you can follow the steps listed in the e-mail:

    Code: Select all
    Please follow these simple steps to renew your registration subscription:
    1.   Logon to TNG with the admin user name.
    2.   Click on the License Button (Weighing Scale Icon)
    3.   Scroll down to Registration Process and start by clicking the Click Here link in step 1. Select to save the file to disk.
    4.   Click on the email link in step 2 and attach the file saved in step 1 and send the email.
    5.   The Datatex registration server will process the email and send you an email with payment details and a reference number.
    6.   Make the payment and be sure to use the supplied reference as the reference on your payment.
    7.   Once we have confirmation of the payment we will send you an email with a new license key file attached.
    8.   You can then follow steps 4 and 5 on the License page. Save the email attachment on your pc (please take note of the filename and the location) and click on browse in step 4. Select the file and click Step5 complete Registration Process. If the new license file has been successfully registered you will see a webpage displaying the new subscription expiry date.

If TNG is not loading calls live (see call list page), you need to investigate this.

Other forum post:
License is invalid & your software stopped downloading calls
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Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

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