TNG: No SMDR/call details received - network connection

[Belinda Frick]

TNG is configured to receive call details/smdr via a network form the PABX unit. My TNG buffer is detected. However, calls are not upating to the 'Call List' page in TNG.

How do I check if the PABX is sending the smdr/call details and if TNG is receiving it?

• TNG connects to a IP and port on the PABX to receive call data
  
  Check that the correct IP and port is in use:
  
  
  • From the TNG PC do a telnet to the PABX IP and port (see configuration in TNG under General Settings and then Communication Configuration).
    
    Simulate the TCP connection using telnet:
    
    In Windows command line enter
    "telnet [IP address of SMDRLiNK] [TCP Port configured on SMDRLINK]".
    
    For example:
    

    Code: Select all

    telnet 196.15.10.3 1752

    
    You will then see the same rawdata logged in the raw.txt file(Windows) on your telnet screen. If you get an error message and you have Windows 7 - by default 'telnet' is not installed - contact your IT department to install 'telnet'.
    
    To stop the telnet
    Press the CTRL key and "]" key followed by pressing the enter key.
    then type 'close' and press the enter key.
    To exit the telnet prompt type 'quit' and press the enter key.
    
    NOTE: If you connect from the TNG PC, you must stop the TNG service before you connect with telnet to release the port. Some PABX systems allows more than one connection to the TCP port, for example Mitel (allows 2 connections).
  
  If you cannot connect or you can connect and no call data is send off then please contact your PABX service provider to investigate why no call details is sent and/or if the correct IP and port is used.
  
  
• Enable permanent logging of rawdata. This will allow you to see if raw data is received from the PABX.
  
  If so, ensure the rawdata is in the standard output format and if you have the correct version of the plugin loaded. You can search the forum for your PABX brand and model.